Practice Manager

VetStrategy is Canada's leading veterinary network, with veterinary practices, 24-hour emergency care, and specialty hospitals from coast to coast. We have developed and refined a model to support our practices across the country. Being part of VetStrategy means being part of something bigger: an ever-growing community where we connect from person to person and from skill to need, united by a common goal of healthy pets, happy owners.

Position Summary

We are looking for a dynamic and experienced Practice Manager to lead our team and ensure smooth operations. This role is essential to providing top-quality care to our patients and fostering a supportive environment for our colleagues.

Key Responsibilities

Leadership role and team management

• Lead and coach a team by fostering a positive work environment.
• Set clear expectations, provide feedback and conduct performance evaluations.
• Manage staffing and recruitment activities.
• Ensure timely processing of job changes in Dayforce.

Operations Management

• Supervise day-to-day operations, ensuring efficiency and quality of care.
• Implement and maintain standard operating procedures (SOPs).
• Manage the scheduling, inventory, and maintenance of facilities.
• Communicate company policies and manage team activities.

Financial management

• Establish and manage the institution's budget.
• Analyze financial reports and implement cost reduction measures.
• Ensure compliance with financial regulations.

Customer Relations

• Foster strong client relationships and address areas of concern in a timely manner.
• Improve customer retention and satisfaction through feedback and improvements.
• Coordinate communication between clients and veterinarians.

Compliance and security

• Ensure compliance with regulations and health and safety protocols.
• Maintain accurate records and monitor security protocols.
• Prepare for regulatory inspections and audits.

Marketing and community outreach

• Implement local marketing initiatives and engage the community.
• Promote the settlement through events and outreach programs.

Strategic Initiatives

• Develop business plans and implement strategic initiatives.
• Monitor and improve the effectiveness of initiatives.

Skills and Abilities

• At least 3 years of management experience.
• Experience in the field of health care is an asset.
• Strong organizational, communication and conflict resolution skills.
• Customer focus, critical thinking and strong financial skills.
• Proficiency in the institution's IT and management systems.
• Bachelor's degree or college diploma in business administration desirable.

Leadership Behaviors

• We take care: Knowing how to motivate, showing resilience.
• We dare: To be results-oriented and forward-looking.
• We share: Be humble, act with integrity.