Senior Communication Specialist

As a Senior Communications Specialist, you will play a strategic and pivotal role in shaping and executing communications initiatives that engage, inform, and inspire our 7,000+ employees while reinforcing our purpose and values. Working closely with leadership and cross-functional teams, you’ll drive impactful communications strategies that support organizational priorities, internal engagement, and external alignment in collaboration with the Marketing team.

Your Role

Strategic Communications Leadership

• Collaborate on the development and take ownership of executing high-impact communication strategies to support key business objectives, transformation initiatives, and change management programs.
• Proactively provide communications counsel to senior leadership, offering solutions to enhance employee understanding and engagement.
• Own and evolve the intake process to ensure alignment with organizational priorities, balancing urgent needs with long-term goals.

Content Development

• Write, proofread, and edit high-quality, engaging content for various internal and external platforms, maintaining a consistent brand voice.
• Spearhead the creation of newsletters and other recurring communications, collaborating with operations and leadership to deliver critical updates.
• Develop and oversee content for key internal events, including executive town halls, webinars, and leadership summits.

Change and Crisis Communication

• Act as a key partner in developing and executing communication strategies for organizational change and transformation initiatives.
• Lead the creation of urgent, business-critical crisis communications with clarity and empathy.

Analytics and Alignment

• Measure the effectiveness and impact of communication initiatives by analyzing metrics and gathering feedback, using insights to optimize future strategies.
• Ensure all communications align with corporate messaging, brand standards, and organizational priorities.
• Identify opportunities to enhance internal communication processes, fostering consistency, clarity, and engagement across the organization.

Your Profile

Experience and Expertise

• 5–7 years of experience in corporate communications, internal communications, or public relations, with a proven track record of managing complex projects and campaigns.
• Demonstrated ability to build and execute multi-channel communication campaigns that resonate with diverse audiences.
• Strong knowledge of change management and employee engagement best practices.

Exceptional Skills

• Outstanding writing, storytelling, and editing skills, with the ability to craft clear and compelling narratives tailored to different audiences.
• Advanced relationship-building capabilities, including working collaboratively with senior leaders and cross-functional partners.
• Proven ability to manage competing priorities, solve problems, and deliver high-quality work in a fast-paced environment.

Technical Proficiency

• Familiarity with communication tools such as MailJet, intranet management systems, Adobe Express Suite, Canva, or similar platforms.
• Proficiency in data analysis for communication performance tracking.

Preferred Qualifications

• Bilingualism in English and French is a strong asset.
• Post-secondary education (Bachelor’s or Post-graduate Certificate) in Communications, Public Relations, or a related field.
• Strong understanding of confidentiality and trust, particularly in handling sensitive communications.