Community Health Resource Navigator

About the role

The Community Health Resource Navigator will need to be able to steer the development of documents that will outline program application and processes for Citizen access to health resources. This position will be primary support for citizens through the processes and application completion upon program launch through identification of the best course of action, and provide the necessary resources and guidance to achieve desired outcomes. They must also be able to manage relationships, foster collaboration, and effectively communicate with stakeholders. This position is responsible for reviewing, processing, and entering various types of information (data and financial). This position will require supporting clients in various ways to complete applications and submit relevant information for processing purposes.

What you will be doing

• Adhere to MNO Policies and Procedures and MNO’s Financial Policies and Procedures at all times
• Uphold MNO’s Standards of Professional Conduct at all times.
• Steer the development of documents that will outline program application and processes for this program
• Answering client inquiries both over the phone and by emails.
• Support clients with application completion for processing by email, phone or virtual contact
• Handle multiple applications and processes simultaneously, ensuring smooth operation and switching between tasks.
• Evaluating the client’s and barriers in obtaining the health resources of this program.
• Develop new collaborations and partnerships as directed
• Ensure timely responses and supports
• Keep up-to-date records
• Ability to work within technical tools, systems and programs
• Provide weekly reports to the Healing and Wellness Management Team
• Complete referral to the appropriate program and services
• Track and manage follow-ups regarding applications, processing and resources provided
• Strong knowledge of internal and external programs and resources that will facilitate appropriate referrals to address the identified client needs.
• Other reasonable duties as may be assigned.

Qualifications

• Previous 1 years or more experience in a similar/comparable role
• Previous experience dealing with confidential information
• Demonstrated ability to quickly acquire and expand knowledge and to be flexible when working in a demanding and dynamic environment
• Knowledge of Métis-specific and broader indigenous key challenges
• A post-secondary diploma or degree in Social Services field or equivalent combination of education and experience
• Technologically literate of standard office applications
• Possess excellent oral and written communication skills
• Demonstrate assertiveness, self-starter and being self-motivated
• Ability to work as part of a team and independently with minimal supervision
• Ability to work collaboratively as a team and communicate via phone and videoconference as well as in person
• Ability to manage multiple priorities and meet deliverables within deadlines
• Ability to establish and maintain positive relationships with diverse groups of people, including executives, managers, team members, and external partners
• Superior organization skills and time/priority-management managing self, including the design and implementation of project work plans
• Elevated levels of problem-solving and analytical skills

Preferred:

• Strong desire to act in the service of the Métis Citizens, to advance and uphold rights and culture
• Knowledge of the Métis Nation of Ontario programs and services and knowledge of Métis-specific and broader indigenous key challenges
• Demonstrated ability to work as a team to complete assigned tasks and deliverables