Community Health Resource Navigator

Closing date: October 30, 2024

Hybrid position

MNO’s culture is at our core

The MNO workplace culture is full of potential ready to be unlocked. As our Self-Governance agreement materializes, we are building a workplace culture of action, responsibility, and most importantly a desire to serve the Métis community. When defining what MNO culture is, it’s difficult, because of our diverse leadership styles, and the different programs and services offered. What that really means is there is a place for almost everyone under the MNO employer umbrella. We recognize people are different, and that is our source of strength. We bring opinions together, welcome healthy conflict, and look to always find answers, not problems.

Click here to learn about the Métis Nation of Ontario, and help you decide if we are the right fit for you

• Comprehensive employer-paid health benefits and pension plan 
  
• Generous vacation allotment starting at 15 day's for regular employees and 20 day's for management 
• Annual paid two-week holiday closure in December 
• 16 paid public and employer holidays
• 15 paid health & wellness days 
• Challenging, multi-disciplinary work environment that fosters learning and professional development 
  
• Substantial educational incentive to promote personal and professional growth 
• An opportunity to make a direct or indirect impact on the lives of the Métis Peoples across the Province
  
• Other perks
• Employee Assistance Plan
• Telemedicine plan
• Health care spending account
• Goodlife corporate membership discount
• Bell Mobility's exclusive partner program
• Staple's corporate discount
• Dell member purchase program
• Mark's corporate discount 

About the role

The Community Health Resource Navigator will need to be able to steer the development of documents that will outline program application and processes for Citizen access to health resources. This position will be primary support for citizens through the processes and application completion upon program launch through identification of the best course of action, and provide the necessary resources and guidance to achieve desired outcomes. They must also be able to manage relationships, foster collaboration, and effectively communicate with stakeholders. This position is responsible for reviewing, processing, and entering various types of information (data and financial). This position will require supporting clients in various ways to complete applications and submit relevant information for processing purposes.

What you will be doing

• Adhere to MNO Policies and Procedures and MNO’s Financial Policies and Procedures at all times
• Uphold MNO’s Standards of Professional Conduct at all times.
• Steer the development of documents that will outline program application and processes for this program
• Answering client inquiries both over the phone and by emails.
• Support clients with application completion for processing by email, phone or virtual contact
• Handle multiple applications and processes simultaneously, ensuring smooth operation and switching between tasks.
• Evaluating the client’s and barriers in obtaining the health resources of this program.
• Develop new collaborations and partnerships as directed
• Ensure timely responses and supports
• Keep up-to-date records
• Ability to work within technical tools, systems and programs
• Provide weekly reports to the Healing and Wellness Management Team
• Complete referral to the appropriate program and services
• Track and manage follow-ups regarding applications, processing and resources provided
• Strong knowledge of internal and external programs and resources that will facilitate appropriate referrals to address the identified client needs.
• Other reasonable duties as may be assigned.

Qualifications

• Previous 1 years or more experience in a similar/comparable role
• Previous experience dealing with confidential information
• Demonstrated ability to quickly acquire and expand knowledge and to be flexible when working in a demanding and dynamic environment
• Knowledge of Métis-specific and broader indigenous key challenges
• A post-secondary diploma or degree in Social Services field or equivalent combination of education and experience
• Technologically literate of standard office applications
• Possess excellent oral and written communication skills
• Demonstrate assertiveness, self-starter and being self-motivated
• Ability to work as part of a team and independently with minimal supervision
• Ability to work collaboratively as a team and communicate via phone and videoconference as well as in person
• Ability to manage multiple priorities and meet deliverables within deadlines
• Ability to establish and maintain positive relationships with diverse groups of people, including executives, managers, team members, and external partners
• Superior organization skills and time/priority-management managing self, including the design and implementation of project work plans
• Elevated levels of problem-solving and analytical skills

Preferred:

• Strong desire to act in the service of the Métis Citizens, to advance and uphold rights and culture
• Knowledge of the Métis Nation of Ontario programs and services and knowledge of Métis-specific and broader indigenous key challenges
• Demonstrated ability to work as a team to complete assigned tasks and deliverables

The Métis Nation of Ontario uses Artificial Intelligence (AI) to help in the screening and assessing of applicants within our Applicant Tracking System (ATS).