Conversational AI Specialist

At LG, innovation is the foundation of everything we do. We make products and services that make lives better, easier, and happier through increased functionality and fun. Put simply, we make “Life Good” – from home appliances, consumer electronics to business innovations in digital signage and air conditioning.

Reporting to the Digital Service Manager, the Conversational AI Specialist will focus on enhancing the customer experience through machine-learning technology (automation, bots, LLMs). It will manage bots, develop new content, suggest future implementations of the technology, and work with D2C partners to see them through. The role will also be responsible for reporting related to the tools.

PRINCIPAL RESPONSIBILITIES:

Bot Maintenance/Creation:

• Analyze customer datasets to develop bot intents and architecture
• Deploy bots with regular maintenance and improvement activities
• Configure analytics and reporting on usage

New Technology Implementation:

• Research emerging, related technologies and report on them
• Propose initiatives to stakeholders and head them as required
• Implement PCC (proactive customer care) models for ongoing customer support

Team Collaboration:

• Work with local and global D2C partners to maintain projects and see them through
• Report challenges, issues, seek solutions collaboratively with team members
• Support other digital channels initiatives as required

Web Accessibility Compliance:

• Ensure content is updated to latest WAC levels
• Proactively evaluate accessibility standards and enhance as required

KNOWLEDGE, SKILLS & ABILITIES:

• Six months’ professional experience with generative AI applications
• Experience with industry-leading tools (Microsoft Azure Bot Framework, Google Dialogflow)
• Knowledge of customer journey models, CRMs, and big data analysis an asset
• Proficient Microsoft office skills (Excel, PowerPoint etc.)
• SQL, HTML, XML, CSS capabilities preferred
• Degree in Computer Science or related field preferred
• Knowledge of survey science an asset
• Bilingual preferred (Korean & English)

Note: This job description is not intended to be all-inclusive. Employee may perform other related duties as negotiated to meet the ongoing needs of the organization.

The organization offers an attractive compensation package that encompasses a competitive salary and excellent benefits.

Conditions of Employment:

It is the candidate’s sole responsibility to obtain any work permits/visas or other authorizations which may be required to legally work in Canada prior to commencing employment.

Equal Opportunity Employer:

LG Electronics Canada, Inc. is strongly committed to diversity and inclusion and aims to create a healthy, accessible, and rewarding work environment which highlights employees’ unique contributions to our company’s success. As an equal opportunity employer, we welcome applications from all to help us build a diverse workforce which reflects the diversity of our customers, and communities in which we live and serve. LG Electronics Canada, Inc., will provide accommodations throughout the recruitment, selection and/or assessment process to applicants with disabilities. If selected to participate in the recruitment, selection and/or assessment process, please inform LG’s Human Resources staff of the nature of any accommodation(s) that you may require in respect of any materials or processes used to ensure your equal participation.

LG Electronics Canada, Inc. thanks all candidates for their interest, however, only those selected to continue in the process will be contacted.