Fire and Life Services Supervisor

Main Responsibilities:
As a working Supervisor, you will:

• Lead by example in health and safety practices, ensuring compliance with manufacturer guidelines, legislation, and company policies. Serve as a key safety resource for service operations.
• Mentor and coach Fire Life Service and Shop Technicians to enhance skills and drive high performance.
• Conduct QA/QC inspections and audits, ensuring work meets manufacturer and customer standards. Communicate and enforce these standards across the team.
• Maintain up-to-date technician certifications and site-specific training for various customers.
• Manage rentals and support future fire life safety service work (excluding vehicle fire suppression).
• Oversee tool and parts inventory with service coordinators to ensure efficient operations.
• Collaborate with the VFSS Team Lead to manage the service fleet, including scheduling maintenance and addressing issues.
• Assist Service Coordinators with customer quotes and ensure the accuracy of all service documentation.
• Lead weekly/monthly toolbox safety meetings, maintain records, and promote a strong safety culture.
• Effectively schedule and complete service calls within the designated timeframe.
• Foster team engagement, resolve conflicts, and maintain positive employee morale.
• Support the Branch Manager in recruiting and hiring new technicians.
• Train, coach, and counsel employees to achieve job results while upholding professionalism.
• Ensure the proper care and safe use of company equipment, including vehicles, testers, and tools.
• Represent Levitt-Safety as a market leader by maintaining open communication with customers and the team.
• Lead hazard assessments, incident investigations, and enforce safety compliance.
• Perform other duties as assigned.

Role Requirements:

• At least 3 years of experience with Levitt-Safety or equivalent industry experience with fall arrest, SCBAs, training and/or shop services.
• Strong mechanical, electrical, and troubleshooting skills related to fire life safety systems and equipment.
• Ability to mentor, coach, and develop technicians while maintaining a positive and productive work environment.
• In-depth understanding of workplace safety regulations, hazard assessments, and compliance requirements.
• Ability to prioritize tasks, manage multiple service calls, and ensure deadlines are met all while maintaining excellent rapport with internal and external customers.
• Tech savvy and comfortable with service management software & reporting tools.
• Demonstrated ability to build and maintain excellent rapport with customers and team members.

• Comfortable working in diverse environments, including confined spaces, heights, and extreme temperatures.
• Must pass pre-employment checks which include but not limited to a clean driving record, background check and a drug and alcohol test.

What we offer:

• Competitive pay & annual bonus
• Medical, dental, vision, EAP and other group health insurance benefits for you and your family
• Company-matched RRSP contribution plan & annual profit-sharing opportunity
• Opportunity to make an impact and contribute to making Canada a safer place to live and work
• A company culture based on our Face of Levitt-Safety Fundamentals and family values, where we truly believe that our people are our most important asset