Customer Care Service Co-ordinator (Bilingual)

The Customer Care Service Co-ordinator (Bilingual) is responsible for delivering on the East Penn Canada Customer Service values supporting our customers nationally. The Bilingual Customer Care Service Co-ordinator is responsible for contributing to the growth of a profitable service business by identifying and communicating areas of development and appropriate customer solutions.

Duties & Responsibilities:

• Ensure all requests / orders are accurately entered into main database in a timely manner
• Escalate customer issues
• Manage, coordinate & administer technician inventory needs based on assigned workflows
• Process all documentation related to completed service activities
• Create & generate service & parts related
• Monitor/ Manage open order reports to ensure appropriate follow up & escalations
• Responsible for the coordination of the Service Technician team
• Supporting billing and customer support

Experience, Skills & Competencies:

• High school diploma
• Battery industry experience an asset
• Additional sales, customer service & technical training an asset
• Strong computer skills: MS Word, Excel, PowerPoint
• Flexible work style: able to adjust to multiple demands& a changing & fast-paced environment

Other Considerations:

• Must be Bilingual (French/English)
• Background checks including criminal checks and employment references will be requested.