Customer Care Service Co-ordinator (Bilingual)
At East Penn Canada, our people are the heart of our company. We put our employees and our clients first to build solid relationships with intention. We offer a vast range of diverse and rewarding career opportunities. We invite you to become part of an organization that has challenging opportunities, rewarding career paths, organization values, and a charismatic team.
Join our dedicated team of leading experts in the battery industry.
We are dedicated to recognizing our employees by offering:
- Profit Sharing & Deferred Profit Sharing (retirement) program
- Excellent company paid benefit program
- Learning & development opportunities, including tuition reimbursement
- Opportunities for advancement
The Customer Care Service Co-ordinator (Bilingual) is responsible for delivering on the East Penn Canada Customer Service values supporting our customers nationally. The Bilingual Customer Care Service Co-ordinator is responsible for contributing to the growth of a profitable service business by identifying and communicating areas of development and appropriate customer solutions.
Duties & Responsibilities:
- Ensure all requests / orders are accurately entered into main database in a timely manner
- Escalate customer issues
- Manage, coordinate & administer technician inventory needs based on assigned workflows
- Process all documentation related to completed service activities
- Create & generate service & parts related
- Monitor/ Manage open order reports to ensure appropriate follow up & escalations
- Responsible for the coordination of the Service Technician team
- Supporting billing and customer support
Experience, Skills & Competencies:
- High school diploma
- Battery industry experience an asset
- Additional sales, customer service & technical training an asset
- Strong computer skills: MS Word, Excel, PowerPoint
- Flexible work style: able to adjust to multiple demands& a changing & fast-paced environment
Other Considerations:
- Must be Bilingual (French/English)
- Background checks including criminal checks and employment references will be requested.
Other details
- Pay Type Salary
- Head Office & Distribution Centre, 1840 Energy Dr, Courtice, Ontario, Canada