Admin and Management - Practice Manager

You were made to save animals, we take care of the rest. Founded in 2006, VetStrategy is Canada’s largest operator of veterinary hospitals and clinics. The company operates over 340 hospitals and clinics across Canada and employs over 5,500, dedicated veterinary professionals. VetStrategy has undergone a tremendous amount of growth and continues to grow at a rapid pace. Our business model is simple; we work with our veterinary partners to acquire ownership in veterinary hospitals, and then help in the management of these practices. This allows the medical team to focus on practicing first-rate medicine, and allows the clinic’s staff, clients, and patients to benefit from experienced business operators and managers.

VetStrategy is Canada's leading veterinary network, with veterinary practices, 24-hour emergency care, and specialty hospitals from coast to coast. We have developed and refined a model to support our practices across the country. Being part of VetStrategy means being part of something bigger: an ever-growing community where we connect from person to person and from skill to need, united by a common goal of healthy pets, happy owners.

Position Summary

We are looking for a dynamic and experienced practice manager to lead our team and ensure smooth operations. This role is essential to providing top-quality care to our patients and fostering a supportive environment for our colleagues.

Key Responsibilities

Leadership role and team management

• Lead and coach a team by fostering a positive work environment.
• Set clear expectations, provide feedback and conduct performance evaluations.
• Manage staffing and recruitment activities.
• Ensure timely processing of job changes in Dayforce.

Operations Management

• Supervise day-to-day operations, ensuring efficiency and quality of care.
• Implement and maintain standard operating procedures (SOPs).
• Manage the scheduling, inventory, and maintenance of facilities.
• Communicate company policies and manage team activities.

Financial management

• Establish and manage the institution's budget.
• Analyze financial reports and implement cost reduction measures.
• Ensure compliance with financial regulations.

Customer Relations

• Foster strong client relationships and address areas of concern in a timely manner.
• Improve customer retention and satisfaction through feedback and improvements.
• Coordinate communication between clients and veterinarians.

Compliance and security

• Ensure compliance with regulations and health and safety protocols.
• Maintain accurate records and monitor security protocols.
• Prepare for regulatory inspections and audits.

Marketing and community outreach

• Implement local marketing initiatives and engage the community.
• Promote the settlement through events and outreach programs.

Strategic Initiatives

• Develop business plans and implement strategic initiatives.
• Monitor and improve the effectiveness of initiatives.

Skills and Abilities

• At least 3 years of management experience.
• Experience in the field of health care is an asset.
• Strong organizational, communication and conflict resolution skills.
• Customer focus, critical thinking and strong financial skills.
• Proficiency in the institution's IT and management systems.
• Bachelor's degree or college diploma in business administration desirable.

Leadership Behaviors

• We take care: Knowing how to motivate, showing resilience.
• We dare: To be results-oriented and forward-looking.
• We share: Be humble, act with integrity.

Do not miss out on this unique opportunity to join a fun and dynamic team! VetStrategy is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. Accommodations are available on request for candidates taking part in all aspects of the selection process. If you require accommodation, please reach out to careers@vetstrategy.com.