EPO – Project Intake Coordinator

About Symcor

Symcor enables secure data exchanges and supporting business processes, to help clients succeed in an evolving digital world. Trusted by Canada's largest institutions for over 25 years to support their digital transformations, Symcor aligns industry participants to solve common challenges in the most effective and efficient way. Our goal is for every employee to feel valued and accepted as part of the team and connected to Symcor and our values, fostering a sense of belonging. Symcor is an equal opportunity employer and is committed to providing an accessible recruitment process.  If you need accommodation for the interview process, just let us know! #youbelonghere

For more information, visit www.symcor.ca

The Opportunity:

The Front Office Coordinator at Symcor’s Enterprise Project Office supports the centralized project intake and governance process, ensuring data accuracy and quality in the EPO’s Investment Funnel. This role leads daily intake meetings, tracks incoming requests, generates reports for funnel visibility, and monitors key performance indicators. It plays a vital role in guiding initiatives from initial idea to delivery through the intake process.

This is a hybrid role with requirements to be on site 3 days a week, providing a balance between remote flexibility and in-person collaboration.

About The Role:

• Facilitate the Daily Intake Meeting (DIM) to support intake of new work.
• Managing the DIM mailbox and scheduling required attendees.
• Updating the FO JIRA Board and capturing meeting minutes, action items, and next steps.
• Ensuring initiatives have assigned Solution Consultants and Front Office Consultants.
• Manage requests submitted to the Front Office and Enterprise Change Request Mailboxes.
• Submitting and validating new project code requests for due diligence.
• Assigning resources to due diligence tasks in Project Professional.
• Maintaining accurate funnel entries in Project Online.
• Ensure data quality and reporting.
• Monitoring JIRA and Project Online for accuracy and compliance.
• Producing weekly Funnel Review Reports and monthly Operating Model Role Reports.
• Reporting on key performance indicators (e.g., estimation timeliness and variances).
• Support process improvement.
• Identifying and implementing opportunities to streamline reporting and workflows.
• Leveraging tools like Copilot, PowerAutomate, and Power BI to enhance efficiency.
• Handle administrative and ad-hoc reporting requests as needed, contributing to Front Office goals.

What You Need to Succeed:

Education:

• University Degree in Business or technology or equivalent work experience

Experience:

• 1 to 2 years’ experience with IT Methodologies (SDLC, Agile, ITIL, etc)
• MS Office Experience is required
• Project Management Experience an asset

Skill requirements:

• Business and technical writing
• Exceptional written and oral communication skills
• Exceptional organizational skills
• Understanding of technologies and business practices related to project management
• MS application knowledge to effectively demonstrate information using Power Point, Visio, Excel and Word
• Basic knowledge of MS Project Professional, Jira and Confluence an asset
• Basic knowledge in Power BI or Power Automate an asset

What’s In It For You
 

At Symcor, we define our success by what we help others achieve. We were created to support our clients and, through our products, services, and solutions, protect and strengthen their brands. We care about each other, reaching our potential, making a difference to our communities, and achieving success that is mutual.

• A comprehensive Total Rewards Program that includes a competitive compensation package, flexible benefits and time away options, retirement and savings plans and a commitment to your overall health and well-being through our myWell-being program.
• Leaders who support your development through coaching and managing opportunities.
• Ability to make a difference and lasting impact.
• Opportunities to do challenging work and progressively take on greater accountabilities for growth.
• We foster an inclusive atmosphere of One Symcor with our philosophy of +1 Unique You®, we harness each employee’s uniqueness, different skills, backgrounds, and perspectives to contribute to mutual success. It is the diversity of our people and the inclusive environment that has been and will always be key to Symcor’s success.

Symcor is an equal opportunity employer and is committed to providing an accessible recruitment process. Upon request, we will provide accommodation for candidates.