Technical advisor ServiceNow

At LGS, we strive to provide a workplace that values your professional growth. Our company culture fosters diversity and inclusivity, and we welcome talents from both local and international backgrounds.

As a team member, you will play a crucial role in driving major projects that propel our clients’ businesses forward and improve people’s lives. You will be at the heart of collaborative large-scale digital transformation projects in both the public and private sectors. 

The IBM Client Innovation Centre Quebec (CIC), at LGS, employs professionals who collaborate on projects within technology practices, offering local and remote services. Our employees, regardless of their level of experience, are paired with a coach to support their professional growth. As part of IBM’s global network, we have offices in Montreal and Quebec City.

The benefits of joining our team: 

• Learn every day: access IBM's intellectual capital and trainings on a diverse range of cutting-edge technologies. 
• For your well-being: a group insurance bundle including telemedicine, a retirement savings plan with employer’s contribution, access to IBM shares at discounted rates, and a wellness package! 
• To enjoy quality time: annual vacations, additional company days off and special life events leaves! 
• To have fun with your colleagues: an active community and a social committee with regular activities to keep us all connected!

• Develop, configure, and customize ServiceNow applications for new and existing deployments.
• Interact with a variety of applications within ServiceNow, including ITSM, HRSD, ITOM, and CSM.
• Establish and configure functional data, including Notifications and Service Level Agreements (SLAs).
• Create and configure script objects such as Business Rules, Script Includes, UI Policies and Actions, Client Scripts, and ACLs, as well as create or modify tables and their relationships.
• Establish interfaces between ServiceNow and other platforms based on integration opportunities identified by Solution Architects.
• Perform design, development, unit testing, and troubleshoot during system and integration testing.
• Document design processes, development, unit test cases, and implementation plans.
• Advise on administrative settings and best practices.
• Collaborate effectively within diverse teams in an inclusive culture that values individual contributions.

• At least 4-6 years of experience with ServiceNow, including custom development and configuration.
• Proficiency in ServiceNow scripting using JavaScript, HTML, CSS, XML, and REST/SOAP web services.
• Understanding and experience with Business Rules, Script Includes, UI Actions, and all scripted components of ServiceNow.
• Ability to customize the ServiceNow user interface and service portal using UI pages, CMS, CSS, and service portal widgets.
• Knowledge of integrations and migrations.
• Strong grasp of ServiceNow administrative settings, with extensive functional and technical expertise in the platform, as well as experience in medium to large deployments.
• Proven ability to effectively solve technical problems.
• Comfortable working in an agile environment.

Be yourself at LGS
 

LGS is committed to considering all qualified applicants without regard to ethnicity, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, pregnancy, disability, neurodiversity, age, veteran status or other characteristics.

If you are not a Canadian permanent resident or citizen, please consult with your talent acquisition consultant as this role may require the use of technologies that are regulated by export sanctions.