Service Branch Manager

If you share a passion for safety and are looking to Build your Career with a company that invests in their employees, we are interested in talking to you! We are proud to have been named a Canada's Best Managed Companies winner annually since 2012 and are committed to building and driving a culture that makes Levitt-Safety a great place to work!

Job Summary 

We are seeking a dynamic Service Branch Manager to lead the success of our Quebec Service Division. This role focuses on growing the VFSS (Verification, Fire Systems & Alarms, Fire & Life Safety Emergency Equipment, Respiratory, Fall Arrest, T&C, and Rentals) business while supporting the branch's product and distribution needs.

This role demands strong leadership, operational expertise, and a commitment to safety and customer service excellence.

Key Responsibilities include:

•  Ensure the branch has the facilities, equipment, and skilled personnel to inspect, maintain, and install customer life safety systems and fire protection equipment while driving efficiency and profitability.
• Business Development & Collaborate with Sales to grow service offerings, manage contracts, support bids, and align service teams with customer needs and market opportunities.
• Ensure timely and accurate communication, work order processing, and invoicing through collaboration with the Service Admin team.
•  Deliver high-quality work and customer satisfaction through well-trained technicians, improved system designs, and benchmarked performance metrics.
•  Oversee tools, inventory, vehicles, and compliance with safety and environmental standards.
•  Foster a positive workplace, coach and mentor staff, and align training plans with branch goals.
• Assist other regional service teams and Fire Systems groups to achieve their objectives.

Job Requirements

• • Minimum 4-5 years of experience in the fire & life safety service industry; over 5 years preferred.
  • Proven experience managing and supervising service teams, with strong customer relations and negotiation skills.
  • Skilled in collaboration with customers, vendors, internal departments, and safety/quality personnel, often in demanding and high-pressure situations requiring tact and diplomacy.
  • Strong decision-making skills, with the ability to analyze exceptions to established rules and adapt to frequent changes.
  • Flexibility and a balanced approach to handle high-pressure scenarios effectively.

What we offer

• Competitive Base salary plus performance-based sales bonuses
• Medical, dental, vision, EAP and other group health insurance benefits for you and your family
• Company matched RRSP contribution plan  
• Annual profit-sharing opportunity
• Opportunity to build your career with paid training with an established organization and a team that is truly passionate about health and safety 
• A company culture based on our Face of Levitt-Safety Fundamentals and family values, where we truly believe that our people are our most important asset

Proficiency in both French and English is required for this position to effectively meet the needs of our Francophone and Anglophone customers, with a priority on serving our French-speaking clientele in compliance with Quebec’s Charter of the French Language. This bilingual requirement also ensures our team can access and understand technical information in English provided by our national and international manufacturers and suppliers. These skills enable us to deliver precise, high-quality service to all partners and uphold our commitment to excellence.

Levitt-Safety is committed to the principle of employment equity in the workplace and ensures that our practices of hiring are based on qualifications and ability.  We invite all applicants, including persons with disabilities, visible minorities, and Indigenous Peoples to apply for our career opportunities. We understand that experience comes in many forms and encourage applications from diverse backgrounds.  If you require any accommodation in the application process, please contact us at talent@levitt-safety.com in the application. We will review applications as they are received and look forward to hearing from you.