Bilingual (En/Fr) IT Support Specialist

Location: Downtown Montreal, QC

Position Type: Permanent, Full-Time, On-Site (5 days a week)

The ideal candidate for this position will have experience using/troubleshooting a wide variety of hardware and software and be able to grasp new concepts quickly.

We are seeking an individual with extensive experience in a helpdesk environment providing support for all things IT including desktop, mobile and network devices.

You will be the primary person responsible for supporting local and remote end-users with problem reporting, identification, and resolution. You will be responsible for providing Level 1 support to our end-users and help with onboarding/training as needed.

Responsibilities will include, at a minimum:

•             Providing on-site support at all Greater Montreal area locations and head office;

•             Troubleshooting all support calls from a ticket queue submitted by end-users; 

•             Setting up new PC/MAC workstations, printers and other peripherals; 

•             Diagnosing and supporting all client applications; 

•             Troubleshooting PC/MAC hardware and operating system software in a corporate environment;

•             Support of wireless telecom devices including user support, hardware provisioning (IOS, Android);

•             Repairing and/or coordinating repair of hardware devices.

•             Troubleshooting low voltage equipment such as Access Control, Intercom and DVR systems; 

•             Creating documentation and/or revising training manuals; 

•             Maintaining asset tracking; 

•             Assisting with projects as required;

Qualifications

•             Fluently bilingual in French and English

•             Experience with all variations of Windows, MAC and Mobile OS 

•             Experience with Low Voltage devices

•             Thorough understanding of IP networking

•             Outstanding people skills and customer service skills orientation

•             Able to handle rapidly changing priorities, high visibility-high stress situations

•             Excellent interpersonal and telephone skills

•             Excellent research skills

Good to have:

•             Experience with Cloud Computing concepts

•             Microsoft or other industry recognized training and/or certification

Assets and Additional Information

•             You will be required to own a reliable vehicle as this is a Monday-Friday in-office position 

•             Off-site travel will be required and mileage reimbursed

•             Corporate hours are 8:30am-5:00pm and you will be required to be on-call

Why we ‘love it here.’

We work hard to provide the proper training and development based on your career objectives and areas of interest. Your journey at InterRent does not follow a prescribed path, but is rather tailored to how you learn, where you want to go and what you want to achieve. We also take time to celebrate our successes and socialize as a team. Through a variety of team events and other special engagements, we truly live up to the ‘Work Hard. Play Hard’ philosophy.

About InterRent
 

Formed in 2006 as an unincorporated, open-ended real estate investment trust, we have steadily grown our portfolio and market presence in our core markets which includes the Greater Toronto and Hamilton area, Ottawa, Montréal, and Vancouver. More importantly, we have repositioned dozens of our communities and improved the lives of countless Canadians. With a reputation for innovation and a best-in-class management platform, we continue to play a leadership role in the multi-residential space.

Only selected candidates will be contacted. We appreciate your interest in exploring an opportunity with us.