Tenant Services Coordinator

We’re looking for a Tenant Services Coordinator to support a busy multi-residential property management office! Some of the major responsibilities for this role include responding to a variety of current and prospective resident inquiries, populating and documenting changing reports, and supporting the leasing team throughout the sales process.

RESPONSIBILITIES

Customer Service

• Handle all telephone and walk-in inquiries from current residents professionally and courteously 
• Provide superior customer service to both internal and external clients by identifying and understanding the needs of others 
• Promote a strong sense of community 

Administration and Reporting

• Receive, sort, inspect and stamp rent cheques for deposit 
• Input rental payments to the property operating system, creating a deposit slip and receipt batch, ensuring deposit into the designated property account 
• Correspond with Property Administrator regarding the daily resident adjustments, including move-ins, move-outs, LMR applications, processing of lease applications, parking adjustments, rent adjustments, and resident discharge adjustments 
• Issue and track work and purchase orders 
• Monitor expenses to budget as directed by the Property Manager 
• Review all incoming and outgoing in-suite inspections and repairs to ensure resident satisfaction and external contractors are compliant to work order requests 
• Utilize the property management system to record transactions and run various operating reports 
• Welcome new residents and provide a full orientation in coordination with Leasing Team 
• Prepare summary and detail monthly aging accounts receivable reports 
• Sort all incoming and outgoing mail services – including courier requirements 
• Organize office area to ensure it is kept tidy and well-organized 
• Administer site petty cash 
• Monitor inventory office stationery supplies 
• Code all invoices 

Marketing and Leasing

• Assist in booking appointments or viewings with all prospective resident callers or walk-ins as required 
• Accept and assist with review and completion of lease applications as required 

QUALIFICATIONS

• 1+ year of experience in either a customer service or administrative role 
• Bachelor’s Degree is preferred 
• Property Management/Real Estate experience an asset 
• Must possess exceptional communication and interpersonal relationship skills 
• Intermediate level knowledge of Yardi and MS Office (Word, Excel, Outlook, and PowerPoint) 

• Strong attention to detail, problem-solving, and follow-up is required 
• Must be a self-starter with high degree of initiative, flexibility, and professionalism 
• Possess knowledge of health and safety practices