Project Manager - IT

CAA Niagara is a proud Niagara Region employer, that strives on delivering rewarding experiences and enhancing the lives of our community. For over one hundred years, we have been a staple within our community, providing such services as  emergency roadside assistance, travel services, insurance coverage, membership and rewards savings; continually growing our suite of relevant services and products.

A true community partner, we could not be here without our over 152,000 members across Niagara, allowing us to focus on earning your continued trust, every day!

As the Project Manager (IT), you will manage and report on our IT projects with the use of project management tools. This role will manage large and small IT projects for both internal stakeholders and external stakeholders.  You will ensure appropriate and modern project management methodologies are used throughout the project.  You are the bridge between internal and external stakeholders and the teams tasked with the actual execution of the project. Overall, you will make sure the project plan is sound, report regularly on its progress and monitor it to ensure that its execution stays within the approved budget and schedule.

• Conduct meetings with key stakeholders (AAA/CAA Clubs, Campana, internal teams) to record detailed customer requirements, constraints, and assumptions with stakeholders to establish project deliverables
• Create & maintain an information technology project plan that communicates tasks, milestone dates, status, critical path tasks, and resource allocation
•  Measure project performance, adjusting resources where required, and seeking project efficiency efforts, where possible.  
• Delegate project tasks to the necessary team members to ensure project stays on track and optimizing internal skillsets
• Conduct touchpoint and status meetings with key stakeholders during length of project (strong interpersonal and relationship management skills to support throughout project)
• Ability to identify risks in projects and work on resolution quickly
• Assist, where needed, in creating test plans and testing efforts

This is not an exhaustive list and other duties may be assigned as permanent or temporary, where needs are required.

• Strong communication skills, with the ability to interact and connect with multiple stakeholders, internally and externally
• Strong critical thinking & problem-solving skills (always seeking for the best solution)
• Strong attention to detail while managing multiple projects at once
• Excellent Time Management skills, with a proven record of meeting deadlines
• Professional who exemplifies Teamwork, Service Excellence, Integrity, Respect & Inclusivity
• Results oriented with a strong customer-focused attitude

• Post-Secondary Education in Computer Science, or relevant work experience
• Minimum 3 years of project management experience & progressive IT experience
• Project Management Professional (PMP) and/or Scrum Master Certifications seen as asset

• Hybrid remote, with requirement to be in Thorold, ON, office when requested (must have ability to commute or live in Niagara Region)
• Working in an office environment with frequent interruptions
• Occasional work outside regular business hours (specifically

CAA Niagara is an equal-opportunity employer and is committed to providing an accessible and inclusive workplace. We are dedicated to ensuring that our recruitment processes are barrier-free and accommodating to all individuals, including those with disabilities. If you require accommodation at any stage of the application, interview, or employment process, please inform our Human Resources department at hr@caaniagara.ca 

We will work with you to meet your needs and ensure a positive experience throughout the recruitment journey.