Dispatcher

WHO WE ARE:

CAA Niagara is a proud Niagara Region employer, that strives on delivering rewarding experiences and enhancing the lives of our community. For over hundred years we have provided emergency roadside assistance, travel services, insurance coverage, membership and rewards savings; continually growing our suite of relevant products. A true community partner, we could not be here without our over 150,000 members across Niagara, allowing us to focus on earning your continued trust, every day!

DISPATCHER
Are you looking for a rewarding and challenging career? Do you have passion, optimism and a genuine joy for delivering service excellence to the Niagara Region? The Emergency Roadside Service (ERS) department is looking for a Dispatcher to join the team and assist our contact centre and roadside heroes. If you’re ready to make a difference and join one of Canada’s Most Trusted Brands… look no further.

We’re looking for a positive, welcoming individual who is energetic and motivated by working in a team environment and building relationships. The Dispatcher must have the ability to handle multiple situations simultaneously, remain professional and productive under pressure, and analyze situations quickly and deliver effective decisions. Our dispatchers are instrumental in ensuring an excellent member service experience.

WHAT’S IN IT FOR YOU?

At CAA Niagara, we offer a robust total rewards package that includes:

• 100% employer-paid premiums for health, dental, vision, life insurance, travel insurance
• Virtual Healthcare and Nurse Navigation Support
• Defined Contribution Registered Pension Plan
• Growth/Training and Development opportunities
• Give Where You Live Program (Community Volunteer Program)
• Green and Wellness Reimbursement Program
• Paid Personal and Vacation Hours

WHO WE ARE LOOKING FOR:

To be seriously considered for the role, please have the following:

• 2+ years in a customer service (preferably contact centre) environment
• Experience working as a dispatcher is considered a strong asset
• Extensive knowledge of the Niagara Region and it’s geographical area
• Strong written and verbal communication skills
• Solid understanding of transportation and safety regulations
• Ability to multi-task in a fast-paced environment with a focus on quality
• Strong decision-makers with the ability to think on their feet
• Ability to support our 24/7 operation and work flexible shifts and hours

RESPONSIBILITIES 

As a CAA Niagara Dispatcher, you will be supporting our contact centre with the following duties, including by not limited to:

• Dispatch roadside assistance requests in a timely manner to ERS drivers using a variety of communication channels
• Make sound decisions and take direct applicable action when routing our ERS drivers to members
• Monitor any sudden changes or issues and establish new routes to ensure timely arrival to our members
• Communicate effectively with our ERS drivers to efficiently dispatch them to our members
• Comply with all health and safety practices as it related to work, standard operating procedures and the Occupational Health & Safety Act
• Act as a back-up support for our contact centre representatives as required

If the role of our Dispatcher intrigues you, and you meet our requirements, please apply below. We’re looking forward to reading your application!

CAA Niagara is an equal-opportunity employer and is committed to providing an accessible and inclusive workplace. We are dedicated to ensuring that our recruitment processes are barrier-free and accommodating to all individuals, including those with disabilities. If you require accommodation at any stage of the application, interview, or employment process, please inform our Human Resources department at hr@caaniagara.ca 

We will work with you to meet your needs and ensure a positive experience throughout the recruitment journey.