Operational Priorities Specialist

Position Title:              Operational Priorities Specialist

Term:                            Permanent Full-Time

Division/Branch:         Operations Division / Operational Planning, Priorities and Performance Branch

Application Deadline: November 29, 2024

Pay Level:                     Level 8

Pay Range:                   Min: $77,234   Max: $90,867

Position Location:       Head Office, Toronto, ON; Hybrid

The Alcohol and Gaming Commission of Ontario (AGCO) is a dynamic, innovative regulatory agency responsible for delivering comprehensive regulatory oversight of Ontario’s gaming (igaming, casino, lottery, and charitable gaming), horse racing, and cannabis sectors alcohol, cannabis, gaming and horse racing industries. We work every day to deliver first-class regulatory services to ensure the industries we regulate are conducted with honesty, integrity, and in the public interest.  

The Operational Planning, Priorities and Performance Branch (OPB) has been created with one overriding purpose – to ensure that the Operations Division is identifying, diagnosing, and successfully addressing our most pressing operational priorities across all lines of business on an ongoing basis. This will be done by building and operationalizing a dedicated operational planning, priorities and performance team which. The Operational Performance team will have the mandate of driving the Operations Division’s efforts to achieve performance goals.

The Operational Priorities Specialist’s primary role is to identify, develop, recommend, and coordinate the execution of the annual operational priorities plan items and priority compliance projects.

The successful candidate will:

• Analyze and critically evaluate problem statements gathered from multiple sources, identify patterns/trends, and reconcile conflicts.
• Define the desired future state, establish clear goals, develop KPIs to evaluate the performance of the compliance plan, and develop solutions/interventions.
• Partner with divisional colleagues to understand, analyze and identify significant risk concentrations, harms, or patterns of non-compliance, novel, emerging, or previously unrecognized risks in relevant sectors.
• Elicit business requirements, from business areas, using interviews, document analysis, workshops, surveys, site visits, business process descriptions, cases, scenarios, business analysis, and task and workflow analysis.
• Draw conclusions from research and analysis and develop solutions for implementation.
• Develop tailored compliance plans for priority-driven special projects.
• Conduct research and recommend improvements to the risk and compliance performance assessment approaches.

The ideal candidate will have:

• Post-secondary education accompanied by relevant work experience.
• Education and/or demonstrated experience in the principles of risk management.
• Superior analytical skills with experience reengineering business processes.
• Understanding of the compliance and risk management fundamentals.
• Knowledge of the regulatory principles and best practices (e.g. Sparrow principles).
• Sound knowledge of the Liquor, Cannabis & Gaming Acts and Regulations.
• Tact, discretion, and political acuity during consultations with internal and external stakeholders.
• Excellent organizational skills with the ability to prioritize work to meet time-sensitive deadlines.
• The successful candidate must be eligible to work in Canada and will be subject to a criminal background check. 

The AGCO is an inclusive and equal opportunity employer. 

The AGCO has the responsibility to lead by example in advancing racial equity and to build a diverse, inclusive, accessible and respectful workplace where every employee has a voice and the opportunity to fully contribute. To this effect, you are encouraged to reflect upon the diversity you would bring to the role within your application including, but not limited to, individuals identifying with one or more of the under-represented groups identified within Ontario’s Human Rights Code. 

Disability related accommodation during the recruitment process is available upon request.