Eligibility Officer

Position Title:              Eligibility Officer 
Term:                            2 Permanent, Full-time
Division/Branch:         Operations Division / Licensing & Registration Branch

Application Deadline: October 21, 2024

Pay Level:                    Level 6 
Pay Range:                  Min: $65,733 to Max: $77,329
Position Location:      Head Office, Toronto, ON; Hybrid

The Alcohol and Gaming Commission of Ontario (AGCO) is a regulatory agency that reports to the Ministry of the Attorney General. The AGCO is responsible for regulating the alcohol, gaming (casino, lottery, and charitable gaming), horse racing, and cannabis sectors in Ontario, in accordance with the principles of honesty and integrity, and in the public interest. 

If you thrive in a diverse dynamic environment, are passionate about learning and development, apply and work with us, because the Licensing and Registration Branch is looking for driven Eligibility Officers to join our team.

The Eligibility Officers will be responsible for reviewing, evaluating, and processing licence/permit applications and documents consistent with the Liquor Licence and Control Act, Gaming Control Act, Cannabis Licence Act, Horse Racing Licence Act, and the regulatory authority for issuing lottery licences.  

The successful candidate will:

• Provide support using their attention to detail to interpret Commission policies and follow procedures to ensure they are providing detailed advice and instructions to applicants and stakeholders.
• Independently process, assess, compile findings, approve and issue licences, registrations, and authorizations by assessing requirements as well as applying law and precedent.  
• Review, evaluate, analyze and investigate applications to flag any current/past history of an applicant/establishment, which could affect the approval of the application and make appropriate recommendations to management.
• Use superior research and communication skills to conduct in-depth Risk Based Assessments and prepare reports.  
• Provide and manage responses to inquiries (application, policies, procedures and status) relating to all licence, authorizations, registration and permit types.

The ideal candidate will have: 

• Experience working with applicants and/or registrants as well as with application processes, specifically the ability to discern and communicate the level of risk associated.
• Good understanding of the regulated industries with the ability to interpret and apply relevant legislation.
• Well-developed organizational skills to maintain a high volume of work, ability to set priorities, and handle competing interests.
• Strong analytical and problem-solving skills with the ability to make difficult decisions under the pressure of deadlines.
• Exceptional tact, integrity, judgment, and discretion.
• Proficiency (verbal and written) in a second language is considered an asset.
• Excellent in-depth knowledge of MS Office Suite and experience with various application systems.
• The successful candidate must be eligible to work in Canada and will be subject to a criminal background check.