LTL Central Canada - Dispatch Float

What Will You Do?

• Have full knowledge of Erb Transport’s computer dispatch systems. Ensure moves are completed accurately and up to date throughout shift.
• Responsible for knowledge of delivery schedules throughout Ontario and Quebec as it pertains to the Mississauga Terminal.
• Ensure pick-ups are covered throughout the GTA. Coordinate pick-ups with other Erb dispatchers.
• Dispatch drivers efficiently, taking hours of service and power unit limitations into account.
• Plan load coverage and dispatch moves throughout shift for effective cost measures (I.e. Direct deliveries, elimination of cross-docking, load direct to terminals, etc.)
• Interface with Regional and Dock personnel as to equipment, load requirements, prioritization of moves, and customer obligations. Set priorities with incoming and outgoing loads in dispatch system.
• Answer incoming calls from drivers and customers.
• Assist in solving delivery problems. Provide quality customer service at all times.
• Provide continuous communication to all dispatch/traffic personnel in order to move freight quickly and economically.
• Cover all operational and administrative functions within local operations.
• Keep records on trailer locations, including continually updating trailer movements in computer.
• Assist terminal personnel with any operational inquiries.
• Communicate with management regarding any major customer, equipment, and/or staff issues.
• All other duties as required.

Who Are We Looking For?

• Excellent organizational and planning abilities.
• Computer dispatch experience is required.
• Strong communication skills are required in order to provide quality customer service.
• Ability to delegate work to drivers while following company policies and protocol.
• Teamwork, flexibility, and a positive attitude are crucial.

Your Cool Work Perks
Benefits available from day 1
We’re motivated by doing business with good people and hiring them too.     

• Company paid health insurance plans (health, prescription, dental and vision)
• Company paid group life insurance
• Long-term disability insurance
• Employee & Family Assistance Program (EFAP)
• Enjoy $1600 in massage therapy benefits
• TFSA and RRSP savings plans with company match contributions (available after 3 months) 
• Profit-sharing opportunity
• Referral bonus program
• Safety shoe voucher
• Uniform and annual tool allowance for apprentice and mechanic technicians
• Corporate discounts with Josslin Insurance and Goodlife Fitness
• Educational assistance up to 50%, with specific training required by The Erb Group paid in full
• Career advancement opportunities
• Community and philanthropy opportunities
• Employee engagement events (Good Cheer Club, summer BBQs, prizes, food trucks, employee recognition programs)