User Research Specialist

User Research Specialist (UR) 

Reports to: Director, User & Consumer Reseach 

Permanent – Full-Time  

The team   

Our team is the bridge between the development teams and our consumers. Our goal is to help the developers - all along the production cycle - in making games that are as user-friendly and as enjoyable as possible.  

What you will do   

• Define the focus for each test with the development teams and the user research manager; 

• Design and conduct user research studies to drive customer-centric experiences in games in development; 

• Define research methodologies that will provide actionable consumer insights; 

• Participate in screening/recruiting and managing participants before and after each test; 

• Participate in lab maintenance before each test; 

• Monitor the participants during user tests; 

• Write thorough analysis of the participants’ behaviour and point of view based on surveys, interviews and monitoring notes. 

What you bring   

• A minimum of 3 years of experience in user research; 

• Passion for video games; 

• Able to clearly identify issues with tested products and prioritize those issues through reporting; 

• Strong presentation writing and delivery skills; 

• Comfortable with qualitative research tools like focus groups, interviews, survey development, usability testing, etc; 

• Solid knowledge of Excel and PowerPoint; 

• Resourceful, quick to learn, and willing to make games better through user research; 

• Adaptable, action-oriented and a keen attention to detail; 

• Team player, empathy and people skills. 

Even better if you have   

• Experience in the gaming industry; 

• Basic understanding of game development processes. 

Why join us?   

• Flexible work schedule: because unexpected events are part of life when you are sick or need personal days;  

• Hybrid work: because we have adapted to the new reality;   

• Access to Groupe insurance: To take care of yourself and your loved ones;  

• Access to Groupe RRSPs: we think about your future;   

• Access to a telemedicine service for the family: to avoid a pleasant 24hours in the emergency room   

• Bonus system: we recognize the work accomplished. 

Come and create emotion with us!