ServiceNow Automation Engineer

Region: Shelton, CT

Ready for a fresh, new career? Look no further because one of the world’s most iconic brands can help you get there.

Why Join Us?

At Subway, “better” is baked into our DNA. We are a brand that believes in continued improvement … in our lives, our businesses, and our planet. From the handshake that started our very first sandwich shop to earning our position as one of the world’s leading restaurant brands, we’ve always embraced change and the path ahead. And today, we're making better living way easier.

Our purpose is about more than the food we serve in our restaurants. It’s centered on fueling healthy businesses and healthier lives. It is one of the most exciting times to join the Subway team and contribute to our transformational journey.

About the Role:

We have an exciting opportunity to support our Technology team as a ServiceNow Automation Engineer based in Shelton, CT. The Automation Engineer will have a deep understanding of automation best practices with their primary focus in the ServiceNow platform. This includes other applicable tools that will integrate with ServiceNow, such as via AWS, Azure, homegrown tools, and more.  The engineer will play a key role in ideating, designing, implementing, and maintaining automation processes. They will be expected to create technical documentation around the architecture of the processes, modules, and tools involved. The engineer is expected to be a subject matter expert on the platform to be able to support these initiatives.

• Ability to support the ideation, design, or redesign of technical solutions deployed by Subway.
• Ensure that services offered meet the requirements of the product owners and deliver the desired outcome.
• Deliver continuous improvement initiatives through streamlining and automating services and apps.
• Work with senior management to identify opportunities for automation to contribute to the realization of Subway’s strategic goals.
• Document the services and work with the operations teams to transition the support of the services.
• Functions as an L4 support for the applications and processes that support the service.

If you feel that this is the role for you, and you are successful with your application, be ready to be Bold, Empowered, Accountable, and ready to have Fun in a fast paced and agile working environment.

Responsibilities include but are not limited to:

• Projects
  • Projects often involve the feed of information from other Subway systems into ServiceNow to support the Technology Support Center (TSC), Guest Care, etc. Projects often include the set-up of integrations via plugins, APIs, manual imports, etc. The design of the data flows and processes related to these efforts is key in this position. The engineer will both carry out the design as well as the implementation of the integrations and processes, while assisting in the transition to support teams by also providing training and technical documentation. The engineer will serve as the ServiceNow SME on these projects and propose solutions related to the automation desired. They will consult with Enterprise Architecture to ensure adherence to corporate policies.
• Operations
  • Projects and pre-existing modules that require post implementation support will require oversight from the engineer. New enhancement requests for automation will also be part of the day-to-day work.  The scope of this work includes the review of incidents and new tasks related to automation, design and implementation around the requests and remediation of the incidents, as well as supporting and mentoring the team where necessary on the design of the modules.
• Continuous Improvement 
  • The engineer will be responsible for identifying methods to streamline processes and workflows in the Subway ServiceNow environment. This includes identifying areas with automation opportunity, reviewing findings with management, designing the new processes/workflows, and implementing them. 

Qualifications:

• Bachelor’s degree - Information Technology, Security, Business, or relevant experience preferred.
• Minimum 3 years’ experience in ServiceNow and Automation.
• Basic understanding of IT infrastructure and B2E, B2B systems.
• Basic understanding of Agile Scrum, Waterfall, or basic project management practices.
• Proficiency in JavaScript required. JSON and Rest APIs preferred.
• Understanding of HTML/CSS for the ServiceNow Portal preferred.
• ServiceNow CSA preferred.
• ITIL Foundations or higher preferred.
• Proof of JavaScript certification or personal open-source work (such as hosted on GitHub) preferred but not required.

What do we Offer?

• Insurance Plans (Medical/Life)
• 401K
• Competitive Bonus
• Mobility Allowance
• Tuition Reimbursement
• Company Holidays
• Employee Resource Groups
• Volunteering time
• And Many More…..

The Company is only considering applicants who are currently authorized to work in the country the position is based. AA/EOE/M/F/D/V

Actual pay is determined based on a number of job-related factors including skills, education, training, credentials, qualifications, scope and complexity of role responsibilities, geographic location, performance, and working conditions.