Manager, Events & Experiences Operations (1 Year Contract)

Position:                         Manager, Events & Experiences Operations

Reports to:                    Senior Manager, Events & Experiences

Position Term:            Full Time Temporary (1 Year Contract)

Primary Location:     Mississauga, Ontario, Canada

Workplace Type:       Hybrid

Job Purpose:

The Manager, Events & Experiences Operations acts as the Chief Subject Matter Expert for all team business operations, leading the Operations Team that executes procurement & financial processes, shipping & warehouse logistics, marketing and events staffing support for all experiential marketing activities.

The Manager, Events & Experiences Operations works collaboratively across the Events & Experiences and Marketing Partnerships teams along with internal teams and stakeholders, building internal relationships to support the execution of all experiential marketing activities and associated operations.

The Manager, Events & Experiences Operations works closely with the Senior Manager, Events & Experiences to continuously build, improve, and grow team capacity and capabilities, implementing strategies, procedures, communications, and systems that support the day-to-day work of our Subject Matter Experts as well as how we collaborate with other internal cross-functional teams.

Duties and Responsibilities:

• Leads the development and implementation of strategic and operational plans to ensure the objectives within the Events & Experiences Operations Team are met and exceeded.
• Provides day-to-day leadership and guidance to the Events & Experiences Operations Team, ensuring Objectives and Key Results (OKRs) and other key performance targets are consistently met or exceeded.
• Ensures the successful execution of all operations and logistics for the Events & Experiences and Marketing Partnerships Teams, ensuring efficiency and effectiveness in all areas.
• Leads the continual improvement of operational effectiveness, capacity, and capabilities, implementing strategies, procedures, communications, and systems that support the day- to-day work of the Events & Experiences and Marketing Partnerships team operations through cross-functional collaboration with internal teams.
• Oversees the monitoring, tracking and production of effective budgets, schedules, and analysis as well as key operational reports to support the achievement of strategic & operating objectives, goals and KPIs.
• Leads the development and implementation of all operational processes and procedures for the Events & Experiences warehouse and inventory management, including onsite and offsite storage of assets & resources, fulfillment, and shipping.
• Considers the needs of external and internal stakeholders and incorporates them into the team’s operational processes, with the goal of improving operational management systems, processes and best practices and ensuring maximum efficiency in execution.
• Manages and develops relationships with key vendors to support the Events & Experiences Operations Team’s operational and logistical needs.
• Oversees the execution of events and experiences marketing activities, working closely with the Senior Manager, Events & Experiences to ensure such activities are executed in alignment with brand, industry and marketing best practices and standards.
• Ensures event staffing needs for experiential marketing activities are fulfilled through the development and implementation of a staffing strategy and structure, including the recruitment, onboarding, training and deployment of contracted event staff and volunteer resources.
• Develops new and innovative ways to increase quality of customer service by the Events & Experiences Operations Team with internal and external partners and stakeholders, ensuring all operations are executed efficiently and to industry standards.
• Provides operational consultation and strategy for all experiential marketing operations, as well as for dependent stakeholders.
• Leads monthly and quarterly reviews of all operational processes, procedures, and strategies to ensure maximum efficiencies, and that all operations are carried out in an appropriate, cost-effective way.

Qualifications:

• Post-secondary education in Business, Project and/or Operations Management
• Strong leadership experience, with the ability to work independently and cross-functionally to drive multiple time-sensitive, high-priority projects
• Self-starter with 5+ years’ experience in business, project and/or operational team management
• Understands the requirements of a leader in an cross-functional and cross-departmental role and has highly developed skills in navigating corporate environments while engaging others for mutual wins. 
• Highly skilled at building interpersonal and enhancing corporate relations.
• Customer-service orientation with demonstrated ability communicating with high-profile stakeholders, bringing best-in-class support to team & WVC partners
• Demonstrated ability in project management
• Proven experience re-engineering processes and procedures to ensure efficiency and effectiveness
• Experience in relationship and operations management with a proven track record of collaboration, negotiation, and reciprocity
• Self-starter with demonstrated organizational, interpersonal, financial, administrative, problem-solving, and communication skills
• Highly detailed with expertise in databases, reporting and data management
• Advanced organizational, financial, problem solving, collaboration, analytical and communication skills
• Experience working in an Agile environment with Agile principles and practices considered an asset
• Experience of marketing and event staffing management - an asset

Working Conditions:

• This position requires the ability to travel for business and the ability to work occasional weekends and evenings, as required.

Why Consider Us?

• World Vision Canada has consistently been awarded Canada and GTA top employer awards.
• We are Canada’s largest development, relief, and advocacy non-profit organization.
• We embody an Agile mindset here.
• We offer extra time off for restoration by closing for an additional day on long weekends, 6 times a year.
• We offer a family-friendly, caring, and flexible work environment.

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