Claims Advisor

We’re searching for a Claims Advisor. Are you searching for new possibilities? 

Westland Insurance Group Ltd has an exciting opportunity for a Claims Advisor at our Surrey, BC office. This is an exciting role for an individual with superior client service and will be a shared service role between two Westland owned companies.

Expected Compensation: The expected hiring range for this role is $40,800 to $51,000 based on a 35 hour work week. Actual offered salary will depend on the successful candidate’s qualifications and experience, as well as market conditions for the role, and internal equity.

Westland is committed to continuous learning where employees can grow their potential and write the stories of their careers.  Financial assistance is available for approved work-related training/development courses leading to certification, and programs that offer professional development, including seminars and conferences.

Discover what’s possible, with Westland.
 

The Westland story is all about growth, and that means plenty of possibility for everyone on our team. Every day, Westland proves that building a great business means taking care of communities, clients, and each other with equal commitment. As we continue to open new doors, we're inviting amazing people like you to join us.  

As a Claims Advisor, you are a client advocate, combining left-brain creative problem-solving with right-brain execution, taking pride in finding impactful solutions while delivering exceptional service.   

Interested in learning more?   
 

Why you'll love Westland: 
 

• An open, flexible and welcoming workplace  
• Plenty of opportunities to grow and learn 
• Autonomy to own your own success 
• Be part of our inclusive culture, alongside an extraordinarily talented community of people with a wide variety of backgrounds
• Total rewards program that takes care of your financial, physical, and mental health  
• Flexible paid Values Days to celebrate days important to you
• Paid Volunteer Days for employees as part of Amplifying Communities, a program to support causes that matter most to our employees and clients

Why we’ll love You:  
 

• Caring, knowledgeable, and patient, you're a client champion who provides superior service with exceptional communication etiquette  
• Building authentic client relationships and functioning as part of a team comes naturally to you   
• You're a master time manager, who can multi-task with the best of them, plus you can demonstrate confidentiality and discretion 
• Bonus! You have previous insurance education and/or experience   

Once here, you'll: 
 

• Claims Processing Support: Assist with intake, verification, and entry of new claims into the claims management system.
• Document Management: Organize, file, and maintain electronic claim documentation; ensure all documents are accurately stored and accessible in electronic claims management system.
• Customer Communication: Coordinate with policyholders, adjusters, and external vendors to collect necessary information for claims processing.
• Data Entry & Accuracy: Ensure accurate data entry for claims-related information, verify data integrity, and make updates as necessary.
• Daily Cheque Management: Provide support to Finance Team on daily claim cheque issuance and ensure distribution of cheques as requested
• Administrative Support: Assist claims representatives with ad-hoc requests, provide reports as needed, and support overall department organization
•  Participate in special projects determined by leaders
  
  

Want to get to know each other better? Send your resume our way.