Senior Account Manager, Group Benefits

We’re searching for a Senior Account Manager. Are you searching for new possibilities?

Westland Insurance Group Ltd has an exciting opportunity for a Senior Account Manager at our Richmond, BC office. This is an exciting opportunity to work for our newly acquired Dupuis Langen team.  The Dupuis Langen Group is a leading, long established B.C. Employee Benefits Consulting firm achieving ongoing growth and expansion. Are you looking for growth in your career, developing and mentoring staff? If so, we want to hear from you. We are looking for a career-minded individual who is focused on expanding their management experience in a rapidly growing organization.

Expected Compensation: The expected hiring range for this role is $70,400 to $88,000 based on a 35-hour work week. Actual offered salary will depend on the successful candidate’s qualifications and experience, as well as market conditions for the role, and internal equity.

Discover what’s possible, with Westland

The Westland story is all about growth, and that means plenty of possibility for everyone on our team. Every day, Westland proves that building a great business means taking care of clients, communities, and each other with equal commitment. As we continue to open new doors, we're inviting amazing people like you to join us.

As a Senior Account Manager, you will be responsible for delivering high-level customer satisfaction of group accounts assigned to your care.

Interested in learning more?

Why you'll love Westland:

• An open, flexible and welcoming workplace 
• Plenty of opportunities to grow and learn
• Autonomy to drive your own success
• Be part of our inclusive culture, alongside an extraordinarily talented community of people with a wide variety of backgrounds
• A total rewards program that takes care of your financial, physical, and mental health 
• Flexible paid Values Days to celebrate days important to you
• Paid Volunteer Days for employees as part of Amplifying Communities, a program to support causes that matter most to our employees and clients
  
  

Why we’ll love You:

• You are an experienced Employee Benefits Professional with a drive to grow and keep learning in the Health Benefits Industry
• Sincere and personable, your strong verbal and written communications skills help you explain complex information in a simple manner
• Building authentic relationships comes naturally to you
• You're a master time manager, who can multi-task with the best of them, plus you demonstrate confidentiality and discretion
• Ready to pivot – you adapt when priorities change throughout the day based on client needs
• Minimum of 4 years of experience in the health benefits industry as an account manager

• Proficiency in Microsoft Office with strong Excel skills

• BONUS! GBA or CEBS designation will be considered an asset

Once here, you'll:

• Be a contributing member of our inclusive culture, alongside a vibrant national team of people with a wide variety of backgrounds
• Support Group Benefit Consultants in effectively managing, servicing, and retaining an assigned block of group client accounts from initial contract phase to the post-sale service and renewal phase of the client relationship

• Identify exposure to loss and recommend appropriate coverage
• Cultivate client relationships by providing consistently exceptional client experience from sales to service
• Have an inexhaustible curiosity to stay at the forefront of the insurance industry
• Leverage software and applications to manage and convert leads
• Work closely with our industry partners to deliver the best insurance solutions for our clients

• Always uphold a client-first focus through the claims process
• Market surveys on new and existing groups
• Mentor and train coordinators

Want to get to know each other better? Send your resume our way.