Admin and Management - Practice Manager

About Us

VetStrategy is the leading veterinary network in Canada, with veterinary practices, 24-hour emergency care, and specialty hospitals coast-to-coast. We have developed and refined a model for supporting our practices across the country. Being part of VetStrategy is about being part of something bigger—an ever-growing community where we connect person-to-person and skill-to-need, united by a common purpose of healthy animals, happy owners.

Job Summary

We are seeking a dynamic and experienced Practice Manager to lead our team and ensure smooth operations. This role is crucial for delivering top-notch care to our patients and fostering a supportive environment for our employees.

Key Responsibilities

Leadership and Team Management

• Lead and mentor a team, fostering a positive work environment.
• Set clear expectations, provide feedback, and conduct performance evaluations.
• Manage staffing and recruitment activities.
• Ensure timely processing of job changes in Dayforce.

Operations Management

• Oversee daily operations, ensuring efficiency and high-quality care.
• Implement and maintain standard operating procedures (SOPs).
• Manage scheduling, inventory, and facility maintenance.
• Communicate corporate policies and manage team activities.

Financial Management

• Develop and manage the practice budget.
• Analyze financial reports and implement cost-saving measures.
• Ensure compliance with financial regulations.

Client Relations

• Foster strong client relationships and handle concerns promptly.
• Enhance client retention and satisfaction through feedback and improvements.
• Coordinate communication between clients and veterinarians.

Compliance and Safety

• Ensure compliance with regulations and health and safety protocols.
• Maintain accurate records and oversee safety protocols.
• Prepare for inspections and regulatory audits.

Marketing & Community Outreach

• Implement local marketing initiatives and engage with the community.
• Promote the practice through events and outreach programs.

Strategic Initiatives

• Develop business plans and implement strategic initiatives.
• Monitor and improve the effectiveness of initiatives.

Skills & Qualifications

• Minimum 3 years of management experience.
• Healthcare experience an asset.
• Strong organizational, communication, and conflict resolution skills.
• Client-focused with critical thinking and financial acumen.
• Proficient in IT and practice management systems.
• Bachelor's degree/college diploma in business administration preferred.

Leadership Behaviours

• We Care: Motivating, resilient.
• We Dare: Results-driven, lead for the future.
• We Share: Humble, act with integrity.