National Director, Focus Clinic Support

The Role 

Reporting into the SVP Central Services & Clinic Support, the National Director, Focus Clinic Support will collaborate on developing the Focus Clinic strategy priority including advising on vision, structure, objectives and delivering a detailed project plan.  

Key components and responsibilities of the strategy will include:  
  

• Selection: Working with Regional Field Leaders Field Operations Directors to identify and select the list of focus clinics that are to graduate, continue and join the program. New for F25: all new M&A clinics will in the scope of the program to ensure that our newest clinics are effectively onboarded and setup for success. 

• Diagnosis: Responsible for diagnosing the current health of the Focus clinics, including assessing people, engagement, client retention and growth, and financial performance of the clinic. Producing a comprehensive diagnosis and assessment of risks and opportunities for each clinic. 

• Clinic Actions & Business Planning: Accountable for identifying risks and opportunities, leading and creating the annual and quarterly plan for Focus clinics. Planning should be done collaboratively with the clinic leadership teams and should include measurable goals and specific actions to improve both the short and long-term profitability of the clinics.  

• Top-Down Actions: This group of clinics will serve as a pilot group and test, develop and report on existing and new best practices (top-down priorities) including recruitment & capacity, demand generation, productivity, marketing, commercial advisory and pricing. 

• Communications: Working closely with Communications and Central Services team to document, share back and celebrate best practices to drive engagement and continue to innovate and scale our best ideas.    

  
Execution & Targeted Outcome:   

•  Working collaboratively with field team and support office team members, ensuring that the Focus clinics business plan is prioritized effectively, clearly articulated, communicated and positioned for successful execution.   

• The National Director, Focus Clinic Support is accountable for the execution of the overall strategy and execution of each individual Focus clinic plan. It is important that opportunities and roadblocks are clearly identified to the project team on a regular basis to ensure that we have joint-accountability across the organization to provide solutions and effective support.   

• Regular cadence of communication to be set with clinics (including in person time) and cross-functional departments to ensure top down & bottom-up plans are executed effectively. This includes being accountable for the main priority in each clinic, and can include coaching, mentoring, supporting the Practice Managers and clinic teams as needed.   

Qualifications: 

• 8-10 years of experience at a senior level working in a multi-unit or highly matrixed organization. 

• Proven track record of successfully leading business planning and executing on business priorities. 

• Demonstrable experience in leading and motivating teams through significant change initiatives.  

• Exceptional communication, collaboration, and conflict resolution skills, ability to adapt style and approach to create trusted relationships with a diverse range of stakeholders. 

• Strong ability to translate vision into actionable plans, proven experience in planning, scheduling, resource allocation, risk management, and data-driven decision making.  

• Strong organizational skills and meticulous attention to detail. Ability to prioritize and manage a demanding program of work.  

• A pragmatic self-starter, able to work at pace. 

Our Ideal Candidate possesses the following:  

 Cultural Competencies  

  
We are Relationship Focused!  

• In every interaction with the hospitals, we build and maintain personal connections and trust. All relationships matter regardless of different levels, functions, cultures or geography.  

 We Collaborate!  

• Different perspectives are encouraged as we look for the best way to do things. We collaborate with the hospitals and one another to ensure that all work is in the best interest of the hospital and takes into account the unique needs of each location. We are externally focused on our hospitals rather than only internally focused on our processes.  

We Speak the Truth!  

• We are honest and transparent. We can question or challenge without fear of negative repercussions. We support one another and take responsibility for ourselves.  

We are Humble!  

• We’re all in this together. There is no room for ego or hierarchy mentality here. We are unpretentious and approachable. We support and appreciate one another. We regularly seek feedback without defensiveness. We reflect on our activities and the impact we have on others.  

We Take Care of the Rest!  

• We view everything we do through the lens of the hospitals. We seek to understand first. Every decision we make is based on impact to patient care, client service, and hospitals teams. We do what’s best for the hospitals not just the Support Office.  

Leadership Competencies  

Focus on Your People  

• Leaders act as coaches, encouraging and empowering their team to reach personal and organizational goals. They are able to communicate and drive the vision & purpose of the organization in a way that inspires action. Leaders foster engagement through team connectivity, feedback and recognition.  

Ignite Thought  

• Leaders never rest on ‘good enough’ and continually seek ways to get even better. They encourage their team to question the status quo and bring forth new ideas. They make good and timely decisions that move the organization forward. They look ahead to future possibilities and remain flexible and ready to adapt to business needs.  

GSD!  

• Leaders take on new opportunities with a sense of energy and enthusiasm that is contagious. They focus on continually improving the processes and ways we work. They plan and prioritize to meet the goals of their team and the organization through establishing metrics and milestones. They accept responsibility for all success and misses for themselves and their team.  

  
Be Your Best Self  

• Leaders show up each day ready to model the behaviour they wish to see from others. They actively seek new ways to develop and are not afraid to take risks and try something different. They stretch in order to grow.  

Communicate  

• Leaders are expert communicators. They deliver timely and helpful communications to their team ensuring that all feel connected and in the loop. They understand that different audiences require different messaging and know the best way to deliver a communication based on the setting; one-on-one, small and large groups or among diverse styles and position levels. They actively listen to others and encourage open expression and diverse ideas.