Implementation Specialist (Contact)

7000 Pine Valley Dr, Woodbridge, ON L4L 4Y8, Canada Numéro de demande 2951

9 octobre 2024

The Role

Reporting to the Manager, National Platform Support and Conversions, the Implementation Specialist’s main purpose is to:

Oversee IT Implementations to practices throughout Canada from initial practice contact through to post implementation review
Ensure all processes relating to the implementation are followed correctly and to set deadlines, having full awareness of the status of each process, escalating any issues where necessary
Lead, motivate and coach rollout teams, ensuring implementations are smooth and successful
Ensure any changes landed within our practices are done so empathetically, and expectations are set at the earliest opportunity
Collaborate with peers to continually feedback and improve the roll out processes
Liaise with and shape strong working relationships with third party partners

Responsibilities

Must be able to travel across Canada when required with overnight stays for multiple days based on pandemic restrictions being lifted
Main and first point of contact for the practice throughout the implementation process
Liaison between the practice and other internal departments and third party suppliers
Ensure data migrations are timely and accurate
Main point of contact for practice staff for all implementation tasks and liaison between the practice and other departments/ third parties where necessary
Reporting any potential issues to the Lead Implementation Manager
Post implementation review and feedback
First point of contact during final rollout processes prior to and during system go live
Maintain and update all implementation documentation for each implementation
Manage go live issues, raise tickets and handover to internal or third party support if necessary.

Duties

Initial planning and preparation including discussing each implementation with relevant team members.
Hold remote initial meeting with key practice staff
Coordinate and collect initial data extract for test migration
Create implementation schedule and liaise with 3rd party around data migration requirements
Follow implementation approach document
Data validation on test extract
Liaise with 3rd party around hardware installation
Ongoing communication with practice around implementation plan
Pre Implementation tasks including collecting and manipulating import documents into the required format
On site attendance at practice for some implementation go live days
If not on site, be first point of contact for all issues on day of go live
Attend remote post implementation meeting with practice staff
Background, Experience and Qualifications
Software implementation experience
Excellent communication skills, with the ability to tune style and approach to create great relationships with a diverse range of personalities
Experience in a customer facing role
Project Management accreditation would be beneficial.
Proficient in Microsoft Office/O365 (especially Excel)
Experience in auditing data quality
Management of third party suppliers
Excellent organizational and time management skills
Comfortable working in a pet friendly environment

Our Ideal Candidate possesses the following Cultural Competencies:

We are Relationship Focused!

In every interaction with the hospitals, we build and maintain personal connections and trust. All relationships matter regardless of different levels, functions, cultures or geography.

We Collaborate!

Different perspectives are encouraged as we look for the best way to do things. We collaborate with the hospitals and one another to ensure that all work is in the best interest of the hospital and takes into account the unique needs of each location. We are externally focused on our hospitals rather than only internally focused on our processes.

We Speak the Truth!

We are honest and transparent. We can question or challenge without fear of negative repercussions. We support one another and take responsibility for ourselves.

We are Humble!

We’re all in this together. There is no room for ego or hierarchy mentality here. We are unpretentious and approachable. We support and appreciate one another. We regularly seek feedback without defensiveness. We reflect on our activities and the impact we have on others.

We Take Care of the Rest!

We view everything we do through the lens of the hospitals. We seek to understand first. Every decision we make is based on impact to patient care, client service, and hospitals teams. We do what’s best for the hospitals not just Home Office.

Autres détails