Bilingual Catalogue Advisor (12 month contract)

Position Overview

Do you have veterinary-based experience and are ready for a refreshing change? As a Catalogue Advisor, your clinic expertise will play a pivotal role in guiding practices through the transition from their old catalogues to our standard VetStrategy catalogue and overall group approach as part of our system-wide migration to a modern, cloud-based platform.

This role goes beyond simply managing a transition to a common catalogue. You will have the exciting opportunity to refine and enhance our standard catalogue while considering the specific needs of clinic staff. Drawing upon your practice experience, you’ll be able to make a significant impact by streamlining our operations, reducing the manual data entry workload for clinic staff, and empowering our clinics to concentrate on their core mission of improving the lives of pets.

Responsibilities

Catalogue Management

• Develop a comprehensive understanding of our standard VetStrategy catalogue from both a veterinary and business perspective. 
• Collaborate with clinics and HCAT Advisors to understand their existing catalogue and guide them through the migration process from start to finish to our standard catalogue and group approach.
• Ensure all service and product codes are harmonized across all clinics.
• Apply vendor increases within converted PMS with accuracy and efficiency.
• Collaborate with various stakeholders to continuously enhance the VetStrategy catalogue based on feedback and emerging best practices. Stay up to date on industry trends and advancements to ensure the catalogue remains relevant and up to date.
• Serve as a subject matter expert on the harmonized catalogue, providing ongoing support and troubleshooting assistance to HCAT Advisors. While the implementation and support of our standard catalogue is primarily remote, there may be occasions when travel to clinics is required for in-person training, and support to ensure effective implementation (<25% of the time).
• Guide teams through the change management element by supporting them through the process from the kick off call to day 1 of go live.

Inter-department coordination

• Coordinate closely with other program departments to ensure seamless conversions in conjunction with the overall project timeline.
• Provide regular progress reports and updates to the project team, highlighting successes and areas for improvement.

Miscellaneous

• Participate in other ad hoc and individual projects as per the group and company's needs.

Background, Experience and Qualifications

• Must be bilingual (English & French)
• Minimum of 2+ years of veterinary-related clinical experience.
• Position is primarily remote, with occasional travel required (<25% of the time).
• Excellent communication and interpersonal skills to effectively collaborate with clinic staff and project team members.
• Strong time management and organizational skills.
• Strong change management skills and able to thrive in the unknown
• Proficiency with one or more patient management systems (e.g., AVImark, Logivet, Infinity, Cornerstone, Merlin) and the ability to quickly learn different systems.
• Proficient in Microsoft O365 Suite, Excel, and SharePoint.
• Ability to adapt to changing priorities and thrive under pressure in a fast-paced and high-growth environment.
• Demonstrated adaptability, with the ability to learn new skills quickly and manage multiple tasks effectively.
• Ability to work both independently and as part of a team in a fast-paced environment.