Bilingual Integrations Specialist (Contract)

The Role

Reporting to the Manager, PMS Implementation, the Integration Specialist’s main purpose is to:

• Oversee AllyDVM and NutriPlan deployment to practices throughout Canada from initial practice contact through to post-implementation review.
• Ensure all processes relating to the AllyDVM and NutriPlan deployment are followed correctly and set deadlines, having full awareness of the status of each process, and escalating any issues where necessary.
• Ensure deployments are smooth and successful.
• Ensure any changes landed within our practices are done so empathetically, and expectations are set at the earliest opportunity.
• Collaborate with peers to continually feedback and improve the rollout processes
• Assist the Manager, PMS Implementation, in the process of various software integration projects from initiation to completion.
• Liaise with and shape strong working relationships with third-party partners, and internal departments.

Responsabilities

• Must be able to travel across Canada if, and when required with overnight stays for multiple days.
• Point of contact for the practice during the AllyDVM and NutriPlan implementation process.
• Liaison between lead practice staff and other internal departments
• Liaison with third-party suppliers, Project Managers, and software development teams.
• Report any potential issues to the Manager, PMS.
• Post-implementation review and feedback.
• First point of contact during final rollout processes prior to and during the system/s going live.
• Maintain and update all deployment and integration documentation for each software implementation.
• Manage deployment issues, raise tickets, and hand them over to internal or third-party support if necessary. 

Duties

• Initial planning and preparation including discussing each deployment with relevant team members. 
• Hold a remote initial meeting with the Practice Manager and/or key clinic staff after the kick-off meeting has been done.
• Follow the deployment schedule, and update checklists & documentation.
• Document integration meetings with third-party partners.
• Set up database environments.
• Onboard clinics.
• Ongoing communication with practice around the deployment plan.
• Deployments and integrations will be carried out remotely, although you may be required to be on-site if necessary at a practice for some implementation go-live days.
• If not on site, be the first point of contact for all issues on the day of going live.

Background, Experience, and Qualifications

• Must be bilingual (English & French)
• Working within a veterinary clinic role.
• Software implementation experience is an asset but not necessary.
• Excellent communication skills, with the ability to tune style and approach to create great relationships with a diverse range of personalities.
• Experience in a customer-facing role.
• Project Management accreditation/experience would be an asset.
• Proficient in Microsoft Office/O365 (especially Excel)
• Experience in auditing data quality would be an asset.
• Excellent organizational and time management skills.
• Comfortable working in a pet friendly environment.

Our Ideal Candidate possesses the following Cultural Competencies

We are Relationship Focused!

• In every interaction with the hospitals, we build and maintain personal connections and trust. All relationships matter regardless of different levels, functions, cultures or geography.

We Collaborate!

• Different perspectives are encouraged as we look for the best way to do things. We collaborate with the hospitals and one another to ensure that all work is in the best interest of the hospital and takes into account the unique needs of each location. We are externally focused on our hospitals rather than only internally focused on our processes.

We Speak the Truth!

• We are honest and transparent. We can question or challenge without fear of negative repercussions. We support one another and take responsibility for ourselves.

We are Humble!

• We’re all in this together. There is no room for ego or hierarchy mentality here. We are unpretentious and approachable. We support and appreciate one another. We regularly seek feedback without defensiveness. We reflect on our activities and the impact we have on others.

We Take Care of the Rest!

• We view everything we do through the lens of the hospitals. We seek to understand first. Every decision we make is based on impact to patient care, client service, and hospital teams. We do what’s best for the hospitals, not just Home Office