Admin and Management - Practice Manager

Barriefield Animal Hospital, 700 Innovation Drive, Kingston, Ontario, Canada Numéro de demande 3850
18 mars 2025

VetStrategy is Canada's leading veterinary network, offering comprehensive veterinary practices, 24-hour emergency care, and specialty hospitals nationwide. We support our practices with a model that connects person-to-person and skill-to-need, united by a common purpose: healthy animals and happy owners.

Job Summary

We are seeking a dynamic and experienced Practice Manager to lead our team and ensure smooth operations. This role is crucial for delivering top-notch care to our patients and fostering a supportive environment for our employees.

Key Responsibilities

Leadership and Team Management

  • Lead and mentor a team, fostering a positive work environment.
  • Set clear expectations, provide feedback, and conduct performance evaluations.
  • Manage staffing and recruitment activities.
  • Ensure timely processing of job changes in Dayforce.

Operations Management

  • Oversee daily operations, ensuring efficiency and high-quality care.
  • Implement and maintain standard operating procedures (SOPs).
  • Manage scheduling, inventory, and facility maintenance.
  • Communicate corporate policies and manage team activities.

Financial Management

  • Develop and manage the practice budget.
  • Analyze financial reports and implement cost-saving measures.
  • Ensure compliance with financial regulations.

Client Relations

  • Foster strong client relationships and handle concerns promptly.
  • Enhance client retention and satisfaction through feedback and improvements.
  • Coordinate communication between clients and veterinarians.

Compliance and Safety

  • Ensure compliance with regulations and health and safety protocols.
  • Maintain accurate records and oversee safety protocols.
  • Prepare for inspections and regulatory audits.

Marketing & Community Outreach

  • Implement local marketing initiatives and engage with the community.
  • Promote the practice through events and outreach programs.

Strategic Initiatives

  • Develop business plans and implement strategic initiatives.
  • Monitor and improve the effectiveness of initiatives.

Skills & Qualifications

  • Minimum 3 years of management experience.
  • Healthcare experience an asset.
  • Strong organizational, communication, and conflict resolution skills.
  • Client-focused with critical thinking and financial acumen.
  • Proficient in IT and practice management systems.
  • Bachelor's degree/college diploma in business administration preferred.

Leadership Behaviours

  • We Care: Motivating, resilient.
  • We Dare: Results-driven, lead for the future.
  • We Share: Humble, act with integrity.

 

Autres détails

  • Type de paie Salaire
Location on Google Maps
  • Barriefield Animal Hospital, 700 Innovation Drive, Kingston, Ontario, Canada