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Duties and Responsibilities

Primary Responsibilities

• Answer high volume of incoming emails and calls proactively in order to ensure that customers, partners and vendors inquiries are effectively resolved
• Answer all Partner requests received and coordinate/dispatch the  services accordingly.
• Daily use of Salesforce to place all request
• Ensure that all invoices are submitted by the dates established
• Follow through on requests to ensure work has been completed.
• Ensure request for repairs are billed to Partners in a timely and accurate manner.
• Ensure effective client communication and immediate response to client concerns.
• Ensure internal and external customer satisfaction.
• Provide support to team and act as a point of contact.
• Generate reports as per manager’s request.
• Responsible for collections in assigned territory
• Meet Accounting department  month end deadlines by having all costs/revenue entered in system.
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Additional Responsibilities

• Perform all daily functions in alignment with company mission, vision, and values
• Work in compliance with Health & Safety policies and legislation, and take every reasonable precaution to protect the health and safety of all employees and business partners
• Adhere to all company policies, procedures, and labour laws
• Actively participate in and contribute during meetings, sessions, or company projects   
• Protect company assets from damage and misuse
• Perform other related duties as may be required from time to time

Job Requirements/Expectations

• Requires general understanding of business processes plus basic accounting knowledge.
• Problem analysis and problem solving skills
• Must have accurate data entry skills & superior knowledge of Word/Excel.
• Ability to work effectively with Accounting Packages.
• Excellent customer service abilities.

Skills

• Effective planning, organizing and time management skills.
• Spanish is an asset
• Detailed oriented. Ability to work with minimal supervision under tight deadlines.
• Attention to detail and accuracy
• Strong verbal and written communication skills
• Problem analysis and strong problem solving abilities.
• Initiative and confidentiality
• Ability to multitask and prioritize in a fast paced environment
• Information gathering and information monitoring skills
• Basic mathematical skills
• Knowledge of basic accounting
• 2 + years PC experience including spreadsheets and MS Office
• Excellent interpersonal skills
• Knowledge of basic accounting
• Self-motivated.

Education and Experience

• Post-secondary education preferably and 2 + years’ experience in an administrative role.
• Minimum 2 + years’ experience in customer service/office administration related field.