Business Development Manager, Ontario - Cleaning Industry

Job Summary

This role is responsible for developing long term relationships with our clients, selling our services and products, negotiating contracts, closing deals and transitioning the client to the Key Account Management team. This role will collaborate with the National Key Account Managers, our sales operations and marketing functions to realize sales goals. Travel is required throughout Western Canada and to head office. In addition, this role will participate in customer focused events such as trade shows, customer or company sponsored events, and develop and promote customer appreciation events.  

Duties and Responsibilities

• Identify, contact, and qualify potential customers to sell United services and products within the assigned region or territory and according to annual sales plans and goals.
• Manage leads and opportunities funnel within Salesforce and meet monthly and quarterly targets.
• Collaborate with National Key Account Managers, Sales operations, and Pricing teams to deliver quotes and bids within margin threshold targets.   
• Responsible for increasing United brand presence within specified regions or territories assigned through sales and marketing activities (e.g., Trade shows, webinars, sponsored events).
• Actively participate in sales team meetings, one to ones, marketing meetings and report progress, analyze accounts and provide recommendations to improve sales activities.
• Responsible for participating within the prescribed sales processes and updating and maintaining all customer data and sales activity progress within Salesforce (CRM).
• Actively receive, respond, and manage customer concerns and requests within United service standards.
• Collaborate with the sales team to participate and create annual sales plans.
• Responsible for compliance with all United processes, systems, and health and safety compliances.

Additional Responsibilities:

• Perform all daily functions in alignment with company mission, vision, and values.
• Work in compliance with Health & Safety policies and legislation and take every reasonable precaution to protect the health and safety of all employees and business partners.

• Protect company assets from damage and misuse.
• Perform other related duties as may be required from time to time.

Job Requirements and Expectation

• Available to address customer needs and concerns in a timely manner.
• Must have experience in the services industry (janitorial preferred)

• Willing to travel frequently within the designated territory or outside the province as may be required from time to time.
• Ability to deal with high level of stress and solve problems as they arise.
• Ability to work outside office hours if required by the customer
• Available to address concerns in a 24/7 environment.

Key Competencies

• Proven work experience as a Business Developer and managing sales portfolios.
• Experience in meeting sales targets and developing new customer relationships.
• Demonstrable experience in following a sales process, negotiating and meeting customer requirements.
• In-depth understanding of sales performance metrics.
• Hands on experience with CRM software and MS Suite.
• Excellent analytical and organizational skills.
• Excellent communication and presentation skills both verbally and written.

Education/Experience

• Post-secondary degree in Sales or Business Administration or related field.
• Minimum of 5 years’ experience in the sales field.