Clerical Support

How you will contribute as part of the TRCA team:

The Clerical Support role provides basic clerical support to one of TRCA’s facilities or sites and answers questions and interacts with the public.

Major Responsibilities:

• Provides general clerical operational support including revenue/sales tabulations, filing, preparation and formatting of correspondence, basic formatting of reports etc.
• Ensures site supplies and materials are available and organized, including items for sale, brochures, and office supplies
• Greets and engages with visitors, addressing general inquiries in-person, and by phone and email
• Works under supervision, as required, to support the procurement process in the preparation of purchase requestions and orders for supervisor review and approval
• When assigned, close areas/buildings for the day, ensuring that areas are secure
• Process and reconcile transactions that include cash handling (sales, exchanges, and refunds).
• Perform general maintenance and cleaning duties in areas such as pool, washrooms, changerooms, grounds and work areas.

What will you need to succeed:

Education (degree/diploma/certifications/licenses)

• High school diploma

Experience

• 1+ years of experience related to major tasks
• Previous experience working in a customer service position

Knowledge/Skill/Ability - Competencies

• Ability to communicate effectively with tact and courtesy

• Ability to prioritize and take action on the needs of both internal and external customers
• Understanding and application of basic mathematical functions (e.g., adding, subtracting, measuring, money computation)
• Basic computer proficiency in MS Office suite including online software such as MS teams, WebEx, and SharePoint
• May be required to lift or carry objects that could weigh up to 50 pounds on occasion.
• Must be flexible to work all required shifts, including weekends and holidays