Group Sales Agent
À propos de nous :
Le Groupe de Vacances Sunwingcomprend les plus grandes marques de vacances en Amérique du Nord, notamment les principaux voyagistes de loisirs canadiens Vacances Sunwinget Vacances WestJet, le voyagiste américain en pleine croissance Vacation Express, ainsi que les entreprises de la division des ventes du Groupe, VacancesSellOff.com et Mariages à destination LUXE. Notre culture incarne nos valeurs EPIC (nous sommes entrepreneurs, passionnés, innovateurs et centrés sur le client) et nos équipes travaillent ensemble à l’accomplissement de notre mission d’être « des personnes passionnées qui font des rêves de vacances une réalité.
About Us:
Sunwing Vacations Group is home to North America’s largest vacation brands, comprised of the leading Canadian leisure tour operators Sunwing Vacations and WestJet Vacations, along with the growing United States based tour operator Vacation Express, together with the Group’s own travel retail businesses SellOffVacations.com and Luxe Destination Weddings. Our culture is driven by our EPIC Values (entrepreneurial, passionate, innovative, and customer-centric) and our teams work together to deliver our purpose “passionate people making vacation dreams come true”.
The Opportunity:
Under Sunwing Vacations, we are looking for a Group sales agent to join us in making vacation dreams come true. As the Group sales agent you will be responsible for generating new sales, maximizing margins, maintaining the quality of files and grow customer loyalty through service excellence. Professional, helpful, and friendly communications with customers is required, both written and by phone. Apply now and have your career soar to new heights - under our wing! The position reports to the Group sales supervisor and will be located in Toronto, ON.
What You’ll Do:
- Respond to incoming calls and assist with product and service inquiries
- Up sell and cross-sell on each call, using the key product and promotional information provided
- Sell optional extras such as group seating, Elite Plus, excursions, gift certificates and insurance
- Respond to incoming emails pertaining to group rate requests in a professional, timely manner
- Fill-in for Group Sales Representative absences as directed by Supervisor
- Maintain product knowledge and participate in ongoing training
- Other duties as assigned
What You’ll Need:
- Up to 1-year in customer service or related experience
- Excellent communication skills and enjoys working directly with customers
- Detail-oriented, organized and capable of multi-tasking
- Demonstrates initiative with problem-solving and decision-making skills
- Ability to work well under pressure, be flexible, reliable & prioritize workload
- Experience with MS Office (email, Word, Excel)
- Knowledge of Soft Voyage TTS is an asset.
- TICO certification is required
What We Offer:
- Hybrid Work Opportunities
- Great travel perks!
- GoodlifeCorporate Discount
- Comprehensive benefits package
- RRSP Matching Program
- Growth opportunities
- Free Parking
- Open concept, collaborative workspace
- Fresh Café with delicious snacks and meals at a subsidized price!
- Opportunity to give back through our social responsibility initiatives
- See for yourself! @sunwinglife
We thank all who apply however only those who meet the qualifications will be contacted.
Diversity, equity, and inclusion - Diversity makes us EPIC; we strive to foster a culture where employees feel uniquely themselves and part of a team. Violence and harassment prevention and response - We partnered with White Ribbon to help us create a survivor-centric, trauma informed policy and educational programs used by all our divisions.Total wellbeing - Our approach is for holistic opportunities to help employees Be EPIC and Be Well.Learning and development - Our offerings are focused on the development of competencies, personal leadership, and leadership in groups and teams.
We will accommodate all applicants throughout the hiring process. If you are an individual who requires accommodation to apply to this position, please email arozario@sunwing.ca
Nous remercions tous ceux et celles qui poseront leur candidature. Cependant, nous ne communiquerons qu’avec les personnes possédant les qualifications requises.
Diversité, équité et inclusion – La diversité nous rend EPIC. Nous nous efforçons de favoriser une culture où les employés peuvent se sentir eux-mêmes tout en faisant partie d’une équipe. Intervention et prévention contre la violence et le harcèlement – Nous partenariat avec White Ribbonnous aide à créer une politique centrée sur les victimes et tenant compte des traumatismes, ainsi que des programmes éducatifs utilisés par toutes nos divisions.Bien-être général – Notre approche est axée sur les occasions globales d’aider les employés à être EPIC et bien dans leur peau.Apprentissage et développement – Nos offres sont orientées vers le développement des compétences, le leadership personnel ainsi que le leadership en groupe et en équipe.
Nous nous engageons également à respecter l’équité en matière d’emploi et à promouvoir un environnement accessible et inclusif. Nous accueillons toute candidature. Nous prendrons des mesures d’adaptation, si nécessaire, durant le processus de recrutement. Si vous avez besoin de mesures d’adaptation pour poser votre candidature, veuillez envoyer un courriel arozario@sunwing.ca.
Autres détails
- Famille d'emplois GROUPS & WEDDINGS
- Type de paie Salaire
- 27 Fasken Dr, Etobicoke, ON M9W 1K6, Canada