Manager, Food Safety & Quality - Brisbane, Australia

Manager, Food Safety & Quality - Brisbane, Australia

Region: APAC

Ready for a fresh, new career? Look no further because one of the world’s most iconic brands can help you get there.

Why Join Us?

At Subway, “better” is baked into our DNA. We are a brand that believes in continued improvement … in our lives, our businesses, and our planet. From the handshake that started our very first sandwich shop to earning our position as one of the world’s leading restaurant brands, we’ve always embraced change and the path ahead. And today, we're making better living way easier.

Our purpose is about more than the food we serve in our restaurants. It’s centered on fueling healthy businesses and healthier lives. It is one of the most exciting times to join the Subway team and contribute to our transformational journey.

About the Role:
The FSQA Manager supports the supply management process to ensure the assigned product categories comply with all Subway quality & food safety requirements and regulatory standards.  In addition to ensuring compliance to Subway standards, this role also provides ongoing guidance to the cross functional teams to ensure understanding of FSQA guidelines. 

If you feel that this is the role for you, and you are successful with your application, be ready to be Bold, Empowered, Accountable, and ready to have Fun in a fast paced and agile working environment.

Responsibilities include but are not limited to:

• Food Safety Management: Lead and direct continued implementation of best-in-class global food safety and supplier management processes and systems, ensuring suppliers meet Subway FSQA expectations as well as all local/federal food safety regulations. Provide expertise, support, and guidance to internal and external partners in resolving complex food safety challenges. Lead the food safety approval of new vendors / products and disqualification of non-compliant vendors. Assist in the strategic development of programs and systems to ensure the strictest standards of safety and quality are upheld.
• Quality Assurance/ Management(Produce, Processed Produce):  Execute monitoring of performance of suppliers and ensure compliance to specification and Subway Programs in conjunction with Procurement, Operations.  Utilizes root cause analysis to drive immediate resolution on issues identified through consumer or franchisee complaints or internal and supplier evaluations.  Ensure all products meet Legislative requirements in the County of Origin and Country of Usage.
  Investigate serious breaches of specification-product safety, legality and quality. Ensure corrective and preventative action is taken, details recorded and product is monitored for repeat occurrences. Manage graphics process for all products to ensure complies with Subway Graphics policies. Maintain the approved product list.
• New Product Development/ Existing Product Development (Produce/Processed Produce):  Supports the Culinary team with new product development by providing guidance on food safety and quality aspects, serving as the reference for cross-functional teams. Lead existing product development projects such as product match, onboarding new plants/suppliers and cost saving initiatives, working closely with IPC, Culinary and Marketing teams. Oversees manufacturing commercialization and all aspects related to the local suppliers.
• Incident Management:  Act as subject matter expert for the BU Incident Management team and collaborate with other functions (IPC, PR, Customer Care, Legal) to resolve restaurant- and customer-based food safety and quality complaints.
  Manage the investigation and resolution of all food safety incidents, such as customer illnesses or injuries, outbreaks, and product recalls/withdrawals to ensure customer safety at all times. 

Skills and Abilities Required:

• Bachelor's Degree in Food Science, Food Safety, or related field required (Masters degree in Food Science or related field a plus) and 3+ years of related experience in restaurant, manufacturing, food safety or R&D related fields.
• Individual must have a strong knowledge/experience of food science/technology and how it relates to product safety and quality parameters.
• Experience on food safety and quality subjects, as well as product categories (produce, processed produce ), Solid knowledge in food safety systems in various product categories.
• Dependability and ability to prioritize in order to support multiple project timelines and stage gates effectively.
• Organizational agility and ability of developing working relationships with the different internal/external agents.
• Excellent communication/presentation skills to make information accessible to different audiences and to influence decisions within the organization using consistent data/analysis.
• Excellent interpersonal skills to work with different levels of the organization.
• Proficient with Microsoft Office Suite.

What do we Offer?

• Insurance Plans (Medical/Life)
• Pension
• Competitive Bonus
• Mobility Allowance
• Tuition Reimbursement
• Company Holidays
• Employee Resource Groups
• Volunteering time
• And Many More…..