Onboarding Administrator Intern

We’re Hiring!

Onboarding Administrator Intern

www.socan.com

Toronto, ON

Term: Full-time - Temporary (Hybrid)

Pay: $19 / hour

Start date: May 5, 2025

End date: August 29, 2025

WHO WE ARE

SOCAN is a not-for-profit copyright collective dedicated to ensuring music creators and publishers receive what they have rightfully earned for the use of their work. SOCAN supports and represents more than 180,000 songwriters, composers, and music publishers. Through licensing, global royalty collection and advocacy, we help creators to keep making the music that entertains, moves, and inspires us   

OUR COMMITMENT TO DIVERSITY, EQUITY, INCLUSION, AND ANTI-RACISM   

SOCAN thrives with a variety of viewpoints, identities, and backgrounds, and we are committed to anti-racism. Everyone is welcome to apply for our wide range of roles, regardless of gender identity, gender expression, ethnicity, race, age, culture, sexual orientation, religious belief, or physical ability. Learn more about SOCAN’s commitment to Inclusion & Anti-Racism.   

WHY WORK WITH US?

• Make a difference by supporting and collaborating with a vibrant and creative community
• Enjoy many options for workplace flexibility and work-life balance
• Get involved in the rapidly changing creative space
• Advocate for and empower the creative community
• Together, we’ll help music creators earn more income and make a living

WHAT WE OFFER

• 35-hour workweek schedule (possible flexible work options i.e., 4-day work week (position based))
• Access to SOCAN’s Toronto fitness facility
• Inclusive and collaborative working environment  

ABOUT THE ROLE

The Onboarding Administrator Intern is responsible for acting as the first point of contact at SOCAN and to provide excellent customer service to our applicants, members, and the general public via email. They will help educate our applicants and members to understand SOCAN. They are responsible for assisting in the processing of SOCAN Member Applications in addition to changes to their membership such as limited territory agreements and terminations.

WHAT YOU’LL DO / KEY RESPONSIBILITIES

• Acting as a primary contact for members and the general public who contact SOCAN’s Contact Centre via email
• Responding to emails in a thorough, accurate and timely manner
• Performing tasks with short cycle times such as profile updates and processing applications
• Contact applicants for clarification or to obtain information, as required
• Data entry of relevant information into internal and third-party databases
• Self-monitor and measure performance against the Contact Centre’s standards of customer satisfaction
• Help back up Membership Coordinator
• Other duties as required, which are directly related to the key responsibilities of the position

WHAT YOU WILL BRING / QUALIFICATIONS & EXPERIENCE

• Currently enrolled in post-secondary education
• Available to work 35 hours a week, May through August
• Ability to manage workload effectively including planning, organizing, prioritizing and meeting deadlines
• Strong communication (both written and verbal) skills
• Experience with the MS suite of tools (Excel, Outlook, Word, and PowerPoint)

ACCESSIBILITY & ACCOMMODATION

SOCAN is committed to providing an inclusive workplace environment that meets the accessibility needs of employees with disabilities. Should you require accommodations please contact us directly at hr@socan.com and we will make the necessary accommodations. Applications submitted to this email address will not be accepted.

EQUAL EMPLOYMENT OPPORTUNITY

SOCAN is an Equal Opportunity Employer. Hiring and other employment decisions at SOCAN are made without regard to race, colour, religion, sex, ancestry, national origin, ethnic origin, age, disability, citizenship, veteran status, sexual orientation, record of offences, marital status, family status, or any other characteristic protected by federal, provincial, or local law, regulation, or ordinance.

If you don’t see yourself fully reflected in every job requirement listed on the posting above, we still encourage you to reach out and apply.  Research has shown underrepresented groups often only apply when they feel 100% qualified.  We are committed to creating a more equitable, inclusive, and diverse company and we strongly encourage applicants of all genders, ages, ethnicities, cultures, abilities, sexual orientations, and life experiences to apply

HOW TO APPLY

If you’re interested in joining us, we’d love to hear from you: http://www.socan.com/careers/

Thank you for your interest in our company; we will be in touch with those candidates we wish to interview.

To learn more about SOCAN, go to www.socan.com. You can also follow us on LinkedIn, X, Instagram, and Facebook (@SOCANmusic/@SOCANmusique).