Client Services Consultant

Position: Client Services Consultant
Position Type: Full time, Permanent 
Location: Canada (Remote)

 
The Company: 
   

Postmedia is a Canadian news media company representing more than 120 brands across multiple print, online and mobile platforms. Award-winning journalists and innovative product development teams bring engaging content to millions of people every week whenever and wherever they want it. This exceptional content, reach and scope offers advertisers and marketers compelling solutions to effectively reach target audiences. We are always on the lookout for talented individuals to join our team.

What you’ll do: 

• On-board and grow a specific set of accounts 
• Build and maintain client relationships 
• Provide client training to improve utilization of the platform and use reporting features, including any applicable reports or dashboards detailing program performance 
• Guide and coordinate marketing campaign recommendations, administrative and creative requirements
• Responsible for day-to-day activity in the advertising platform, client meetings and communication
• Ensures campaign strategies are implemented on time and adjusts or redirect as needed
• Analyze campaign performance metrics and develop recommendations based on data 
• Supports the vision of the company directors/partners

Who you are: 

• Bilingualism in French/English written and spoken will be an asset
• Excellent customer service skills 
• Ability to be flexible in a changing work environment and work well under pressure 
• Skilled at earning the trust of clients by displaying and understanding their business needs and the right solutions to meet them 
• Comfortable expanding your role parameters as needed to get the job done
• Skilled at analyzing data and deriving/communicating insights to meet client objectives
• Strong communications skills; both written and oral
• Strong analytical and problem-solving skills
• Ability to coordinate and organize marketing campaigns
• Provide guidance on identifying and engaging with media, analyst sand influencers
• Ability to work independently as well as in a team environment
• Knowledge of Digital Strategy along with a competent level of technical ability an asset
• Be informed and able to discuss digital trends and current industry issues
• Be aware of and able to articulate client’s digital strategy