Customer Experience Representative

Monday to Friday ** Must be available on statutory holidays **

SUMMARY

The Customer Experience Representative carries out all customer service activities such as responding to inquiries, processing orders, and handling complaints, in a prompt, courteous, and effective manner. Other responsibilities include phone duties, greeting visitors, scheduling, and other clerical duties as directed by the immediate supervisor. 

RESPONSIBILITIES

• Process and input all customer orders including the coordination of last-minute shipping requests with the traffic department
• Furnish shipping and tracing information to customer as required
• Maintain damage goods record and back-order logs
• Handle returned products in an efficient manner and assure proper credit is given to the customer
• Trace orders as required and notify customers of any activity concerning their merchandise
• Assure proper invoicing of accounts by verifying computer-generated invoices
• Maintain good working relationship with customers by responding to all inquiries and complaints concerning work-orders, invoices, shipments, inventory counts, etc, in a courteous and efficient manner
• Report customer feedback to management, including any signs of customer dissatisfaction
• Act as a liaison between the warehouse and the customer in administration of accounts and between the office and customer regarding invoicing and credit changes
• Oversee all paperwork associated with orders and maintain the corresponding files
• Maintain a current and accurate procedure book which details the processing requirements for each account
• Answer phone calls and operate various types of office machines and computers necessary to perform duties
• Effectively correspond with customers as required
• Prepare any reports concerning customer service activities as required by supervisors
• Promote a clean, safe and positive work environment
• Other duties as required.

EXPERIENCE

• 2 years general office experience, including telephone techniques and computer skills, in a customer service environment is required.  

COMPETENCIES

• Customer Centricity
• Fostering Culture
• Collaboration
• Problem Solving & Decision Making
• Managing Through Change
• Developing Self & Others
• Planning & Results Orientation
• Communication
• Always Improving Mindset
• Business & Financial Savvy

Qu’est-ce que vous y gagnez:

• travailler dans un environnement où la sécurité est notre priorité majeure
• l'occasion de faire carrière dans une entreprise en pleine croissance
• une couverture sanitaire, des soins dentaires et ophtalmologiques fournis par l'entreprise pour vous, ainsi que votre famille
• une assurance vie, une assurance invalidité
• des programmes de bien-être pour votre bien-être et celui de votre famille
• programme d'épargne-retraite
• événements sociaux, journées d'appréciation des employés et bénévolat communautaire ;
• indemnité pour les vêtements de l'équipe de l'entreprise

Nous nous engageons à créer et à favoriser un cadre de travail diversifié où les personnes se sentent incluses et valorisées. Nous encourageons également les candidatures de toutes les personnes ayant le profil recherché.

En cas de besoin de mesures d'adaptation en raison d'une capacité ou d'un besoin particulier à un stade quelconque du processus de recrutement, veuillez contacter un membre de notre équipe des ressources humaines.