Position Summary

Reporting to the Base Manager, the Aircraft Load Coordinator is responsible for preparing the flight manifests and ensuring that passenger baggage and/or cargo loads comply with weight and balance limitations in accordance with Transport Canada regulations.

Personal Characteristics

• Highly flexible, with the ability to respond quickly in a dynamic environment
• Professional and respectful, with a positive work attitude
• Timely with a high level of commitment to on-time performance is essential
• Motivated with the ability to work independently and as part of a team
• Effective verbal and written communication skills
• High level of respect, understanding and regard for First Nations communities
• Ability to think critically and act logically to evaluate situations and provide sound judgment

Key Responsibilities and Accountabilities

• Work with colleagues in the Cargo, Ramp and SOCC departments to maximize payload while utilizing the most efficient aircraft configurations
• Input values into the Daily Cargo Report after each flight
• Using reasonable judgement, ability to balance conflicting operational requirements to maximize cargo payload while maintaining on-time performance, all without jeopardizing safety or regulatory compliance by utilizing data from operational flight plans
• Demonstrate friendly customer service support, ensuring that Northern Agents have been informed of flight delays and/or when a freight aircraft will be sent to their community, as well as advising Northern Agents when equipment will be required to offload freight or baggage
• Coordinate de-ice operations with flight crew and ramp staff
• Communicate fueling requirements with the Captain after checking through load numbers in the internal computer system
• Coordinate and prepare freight preloads and freight final loads, communicating with the Cargo Loadmaster
• Ensure that all Ramp Agents are promptly informed when a flight will be arriving or departing to ensure that all services needed are delivered on time
• Ensure that Ramp Agents and Customer Service employees are aware of any passenger/baggage/freight changes on flights, including flight delays
• Ensure that all applicable Dangerous Goods paperwork is complete and signed by the Captain
• Plan aircraft seat configurations for flights and communicate the organization of the aircraft movement on the ground to the Cargo and Ramp Operations employees
• Load planning for standby passengers, excess baggage and available baggage/freight space
• Work collaboratively with Cargo and Ramp Supervisors to ensure that tasks and departmental objectives are completed in a timely manner
• Perform all other duties as assigned

Minimum Education, Experience and Certifications

• High school diploma or General Education Degree (GED) equivalent
• Indigenous and Cultural Awareness Training considered an asset
• Must be able to obtain and maintain any applicable transportation security clearances and additional authorizations
• Knowledge of Amelia computer system is considered an asset
• Must possess valid driver’s license
• Canadian Radio License (Aeronautical) required for this role
• Forklift license or completed applicable training considered an asset
• Airline experience considered an asset

Working Conditions

• Physically able to perform all listed job duties.
• Travel by aircraft and other means as required by role.
• Work performed both indoors and outdoors; employee must be able to adapt to all outdoor weather conditions.
• Work performed in multiple environments. Contact with staff and the general public.
• Shiftwork may be required (days, evenings and/or night shift).
• Work in a warehouse environment with full range of movement including, but not limited to, bending, sitting, standing, lifting to a maximum of 75lbs, pushing and pulling daily.
• Ability to carry and operate a radio.
• Use of safety equipment as required and applicable to role.