Position Summary

Reporting to the Director, Cargo and Ground Operations, the Manager, Ramp Operations has the key role of ensuring that ramp operations at Perimeter Aviation are conducted in compliance with all procedures and duties assigned to their position, with a primary goal of maintaining safety, efficiency and on-time performance.

The Manager, Ramp Operations will assist Cargo Operations, Flight Operations, and other departmental supervisors to ensure a safe, effective and efficient operation that will achieve high levels of customer satisfaction and operational excellence.

Personal Characteristics

• Highly flexible, with the ability to respond quickly in a dynamic environment
• Professional and respectful, with a positive work attitude
• Timely with a high level of commitment to on-time performance is essential
• Motivated with the ability to work independently and as part of a team
• Effective verbal and written communication skills
• High level of respect, understanding and regard for First Nations communities
• Able to think critically and act logically to evaluate situations and provide sound judgment
• Able to build and maintain lasting relationships with all departments, business partners and customers
• Strong leadership and supervisory skills
• Superior time management skills, multitasking skills, and the ability to prioritize tasks
• High level of integrity, confidentiality, and accountability
• Strong problem solving and analytical skills
• Able to effectively train and develop personnel within their department
• Willing to take initiative to make personal and organizational improvements
• Strong planning skills and detail-oriented
• Able to deal with confidential information and documentation with discretion, sensitivity and tact
• Able to handle stressful situations in a calm and effective manner
• Customer Service-oriented with a commitment to exceptional service
• Proven time management skills with strong attention to detail

Key Responsibilities and Accountabilities

• Provide positive teamwork and ongoing support to the Ramp Department, working closely with and overseeing the following positions and their assigned responsibilities: ramp supervisors, aircraft load coordinator, baggage handlers and ramp agents
• Work collaboratively with other department Managers, particularly the Manager, Cargo Operations, to deliver superior service to internal and external customers
• Demonstrate strong customer service orientation that is positive, friendly and supportive
• Ensure at all times that ramp staff are complying with safety policies and regulations, while properly utilizing equipment and materials
• Demonstrate a cooperative attitude while working on all job tasks and provide assistance and support to others (e.g. cargo staff) when needed and available
• Demonstrate the ability to effectively communicate with all levels within the department, other department managers, supervisors and staff
• Maintain constant communication between yourself and your employees, your coworkers and your manager, ensuring that teams are informed of updates and changes to company policies and procedures
• Demonstrate ability to ensure that safety is maintained, and that efficiency and on-time performance are actively present and supported by all staff
• Ensure that payload capability is maximized and aircraft safely loaded within manufacturer limitations, while ensuring the proper handling, loading and documentation of baggage and cargo in order to reach the correct destination
• Demonstrate the ability to lead the team towards achieving high levels of customer satisfaction and operational excellence
• Actively participate in and offer suggestions and/or recommendations towards department innovations and improvements
• Provide support and assistance, and participate in projects for ongoing self-development
• Ensure that all new and existing employees are trained and supplied with necessary security passes and training, both electronic and on-the-job
• Ensure that ground support equipment is available and functioning to support operations in CYWG and all other locations
• Implement the efficient and effective use of de-icing programs and employee required responsibilities
• Monitor the proper loading and tracking of seat packs and other equipment
• Comply with all required TC and Perimeter regulations and procedures, ensuring compliance
• Exhibit initiative, responsibility and flexibility, with demonstrated interpersonal skills allowing one to adapt to a fast-paced working environment
• Provide assistance and support for any/all disciplinary issues that may arise in the Ramp Department
• Perform additional duties as assigned
• Assist and step in for department as required

Minimum Education, Experience and Certifications

• High school diploma or General Education Degree (GED) equivalent
• Must possess valid class five driver’s license
• Must be able to obtain and maintain any applicable transportation security clearances and additional authorizations
• Previous supervisory experience is considered an asset
• Previous experience with Airline Management Software considered an asset
• Indigenous and Cultural Awareness Training considered an asset

Working Conditions

• Physically able to perform all listed job duties
• Travel by aircraft and other means as required by role
• Work performed both indoors and outdoors; contact with staff and the public; employee must be able to adapt to all outdoor weather conditions
• Manual dexterity required to use desktop computer and telephones
• Able to lift up to 50 pounds
• Able to carry and operate a radio
• Various shifts and at a fast pace in order to meet service level requirements of the airline.
• Must be able to use a forklift in a safe manner
• Safety equipment where required (e.g. hearing protection, safety vest, and ramp passes when on ramp)