Front Desk Agent (Summer)

Description:

You are the initial welcome party for all our lodging guests, providing one of the first impressions of Panorama for all our guests. A friendly, efficient, and outgoing personality is critical for this position.

Essential Functions:

• Register guests, maintain accurate guest bills, and create reservations as needed.
• Assist with guest questions and problems.
• Answer hotel switchboard in a professional and friendly manner
• Maintain key security and coordination of dispersed keys.
• Promote resort principles and guest service philosophies.
• Sell accommodations, services, and resort amenities.
• Reconcile cash, receipts, and $500 float.
• Follow all emergency procedures.
• Maintain a clean and healthy work environment and lobby area.
• Other duties as required.

Experience/Requirements:

• Previous Front Desk experience an asset.
• Post high school education preferred.
• Experience with SMS Lodging systems preferred.
• Able to maintain composure when dealing with irate guests/employees.
• Fluent in English.
• Knowledge of resort, area, and services.
• Must be able to lift 50 lbs.
• Must be able to work evenings and weekends.