009 - Coordinator, Housing Programs

About the role

Front-line, client-facing roles have responsibility for direct client case management and direct service delivery. These roles directly deliver the services of various Branch programs to clients in communities across Ontario. They are responsible for maintaining standards of client service delivery that align with established processes and guidelines, and are responsible for documenting accurate and timely case notes. They are required to make independent decisions that reflect good judgement, maturity and ethical behaviour while maintaining appropriate boundaries. The Housing Program Coordinator is a key member of the Housing Programs Team, coordinating the delivery and administration of Housing Programs specifically the Emergency Repair Program, as well as various energy efficiency initiatives. Reporting to the Manager of Housing Programs, the Housing Program Coordinator will also facilitate and support community engagement on the program, as well as work closely with program stakeholders, including but not limited to contractors and installers, authorities having jurisdictions, housing inspectors, and Métis Citizens.

What you will be doing

• Perform administrative duties related to Housing Programs including maintaining electronic and manual filing systems for program delivery and producing reports, letters and spreadsheets
• Receive, organize, and screen program applications and provide support to Métis Citizens during the application process, including case file management
• Review application for eligibility based on program criteria and providing approval recommendations to the Manager
• Coordination of the processing of financial, administrative and operational procedures (i.e. purchase orders, expense claims, bill back submissions and purchase card reconciliation) to support project and service delivery
• Communicate and collaborate with Métis Citizens, MNO staff, and contractors in the delivery of services and supports
• Monitor Housing applicant progress through their program cycle to ensure program milestones, loan terms and conditions, and deadlines are met
• Maintain individual applicant loan budgets and assist with broader program budgets
• Travel to communities to give presentations or attend meetings and events
• Plan and coordinate logistics for meetings, training, and events (location, travel arrangements, etc.) related to the program delivery
• Gather program statistics as directed, establish and maintain spreadsheets, analyze data and make recommendations
• Engage, develop and maintain strong relationships with partners
• Assist with new proposal and project development, implementation, coordination and evaluation
• Assist with preparing project reports and submissions to funders as required
• Conduct outreach and build relationships with stakeholders as required
• Assist with the development of outreach and marketing material for program delivery
• Ability to travel to the local MNO office to obtain, scan, and upload applications and documents to client’s files
• Fulfill all other reasonable responsibilities as determined by Manager of Housing Programs

Qualifications

• Demonstrated social services/community supports experience
• Post-Secondary diploma or degree in a related field, or equivalent combination of education and experience
• 2-3 years’ experience with delivering similar programs in a non-profit or government setting, experience with MNO housing initiatives is considered an asset.
• A combination of education and relevant experience may be considered in lieu of above
• Strong customer services experience
• Strong desire to act in the service of the Métis Citizens, to advance and uphold Métis rights and culture
• A high degree of technology literacy and proficiency in standard office equipment
• Advanced communications skills
• Organization skills and time/priority-management
• Highly detail-oriented
• Demonstrated ability to problem-solve, demonstrate good judgement, and make decisions independently within set processes and procedures
• Demonstrated ability to work alone/independently with minimal supervision
• Familiarity with construction processes and administration in a residential home
• Knowledge of various home repairs, renovations, and installation process’
• Knowledge of budgetary processes and financial management preferred
• Strong organizational, investigative, analytical, problem solving, and decision-making skills to participate in project reviews, monitoring, and compliance processes.
• Ability to exercise sound judgement in working with applicants, program staff, and management to facilitate and ensure implementation of effective program delivery in compliance with legislation and program policies/standards.
• Knowledge of computer software (Word, Excel, Power Point, Survey Monkey Apply, Adobe) to administer the documentation and procedural processes.

All positions at the MNO may require the following:

1. Current CPR/First Aid certification or ability to obtain
2. Completion and maintenance of Vulnerable Sector Verification
3. A reliable vehicle (or ability to rent), driver’s licence, $1,000,000 liability insurance, and a clean driving record
4. Flexibility to work extended hours as necessary
5. Ability to occasionally travel within Ontario for limited periods of time