009 - Coordinator, Housing Stabilization

About the Role: 

Front-line, client-facing roles have responsibility for direct client case management and direct service delivery. These roles directly deliver the services of various Branch programs to clients in communities across Ontario. They are responsible for maintaining standards of client service delivery that align with established processes and guidelines, and are responsible for documenting accurate and timely case notes. They are required make independent decisions that reflect good judgement, maturity and ethical behaviour while maintaining appropriate boundaries.

What you will be doing: 

• Delivery of associated program goals including delivery of services, managing volunteers, maintaining and supporting clients within a pre-defined geographic area
• Provide supports to assist clients in developing skills to deal with and resolve identified challenges
• Maintain client files including case notes for pertinent data collection, ensuring client confidentiality at all times
• Perform administrative duties related to case management and service delivery
• Ensure program delivery is consistent with funding agreements, including community engagement and system navigation support
• Plan and execute on a client service plan, including referral to other agencies that provide financial assistance, legal aid, housing, medical treatment and other services
• Evaluate the effectiveness of service and program delivery
• Organize and facilitate community events to enhance client and community knowledge, improve client access, and provide cultural sensitivity training
• Make home visits to assess client’s needs and provide supports
• Other reasonable duties as may be assigned

Qualifications: 

• Completion of post-secondary education in a related field, such as Social Service Worker, or equivalent combination of education and experience
• Client service experience
• Demonstrated social services/community supports experience
• High degree of technology literacy and proficiency in standard office equipment
• Advanced communications skills
• Organization skills and time/priority-management
• Highly detail-oriented
• Demonstrated ability to problem-solve, demonstrate good judgement, and make decisions independently within set processes and procedures
• Demonstrated ability to work alone/independently with minimal supervision

Preferred Qualifications 

• Knowledge of indigenous (preferably Métis) culture, issues, and current activities
• One year or more experience in a similar/comparable role
• Experience dealing with confidential information
• Experience working in coordinating and delivering community-based programs or projects