UX Service Designer - Future Opportunities

WHO WE ARE:

Mariner innovates always and everywhere, turning novel ideas into practical solutions. From products and services to venture creation, we build better futures powered by people. We partner with people embracing change, leveraging data, cybersecurity, cloud, and change management to drive successful business outcomes that matter to our customers.

Mariners build for change. Like SHIFT Energy, our energy management and decarbonization company. Or East Valley, created to scale social economic impact in our communities through investment and mentorship of emerging change-makers and their companies.

Mariner’s purpose has always been to be a great, everlasting technology company and the core values that guide us every day are:

OUR VALUES

• We care for our team.
• We care about the impact we have on our community.
• We serve by solving complex problems.
• We grow because growth fuels opportunities.
• We innovate always and everywhere.
• We build a business that lasts.

OVERVIEW OF THE ROLE: 

We are seeking a highly skilled and experienced Senior Service Designer to join our team.This role requires a deep understanding of service design principles, a strong analytical mindset, and the ability to collaborate effectively with stakeholders at all levels. 

WHAT YOU’LL BE DOING IN THE ROLE:  

• Contribute to and manage service design projects, ensuring that deliverables meet user needs and align with business objectives.
• Conduct user research to gain insights into customer behaviors, needs, and challenges. Use this data to inform design decisions.
• Create customer journey maps and service blueprints to visualize and improve user experiences across various touchpoints.
• Work with product managers, UX designers, developers, and other stakeholders to ensure seamless integration of service design principles into the overall service offering.
• Develop prototypes to test and validate service concepts. Gather feedback and iterate designs to improve service quality.
• Analyze existing service processes and identify areas for improvement, focusing on efficiency and user satisfaction.
• Clearly document design processes, decisions, and outcomes to ensure transparency and facilitate communication across teams

WHAT SKILLS / QUALIFICATIONS YOU’LL NEED TO DO THE JOB:  

Mandatory

• Proven experience as a Senior Service/UX Designer, ideally services with a digital component (ie. onmi-channel)
• Certification/training in Service Design, Human-Computer Interaction, User Experience (UX) Design or related disciplines 
• Experience in journey mapping, service blueprinting, user research, service design or systems thinking.
• Workshop design and facilitation skills.
• Strong analytical and problem-solving skills, with a keen ability to identify and address potential risks.
• Ability to collaborate with technical and non-technical stakeholders, translating requirements into product features.
• Demonstrated ability to understand stakeholder and end-user needs through research activities
• Experience designing and conducting user experience testing and validation sessions.
• Experience working in an Agile environment

 Nice-to-have

• Bachelor’s degree in Business, Computer Science, Information Systems, or a related field.
• Experience with Design Thinking and/or Human-Centered Design methodologies
• Strong understanding of risk assessment and risk management practices.
• Experience in change management and stakeholder management would be considered an asset
• Experience of working in or with a public sector environment would be considered an asset.