Field Technical Manager

At LG, innovation is the foundation of everything we do. We make products and services that make lives better, easier, and happier through increased functionality and fun. Put simply, we make “Life Good” – from home appliances, consumer electronics to business innovations in digital signage and air conditioning.

The Field Technical Manager will act as a technical liaison between LG Electronics Canada, LG Electronics Headquarters, LG Energy Solution and NSE (Nextstar Energy) to manage information flow for escalated service cases to proper LGECI & HQ personnel to facilitate timely solutions and countermeasures in support of LG Energy Solution and NSE. The Field Technical Manager is also responsible for:

• Managing sensitive proprietary information including software, tools, and technical documentation from the factory for dissemination to LG Energy Solution and NSE
• Reviewing and vetting of LG Energy Solution and Service Manuals, provision of improvement recommendations and action plan
• Facilitating knowledge transfer sessions, create technical documents, and provide relevant training
• Attending regularly scheduled factory visits to manage specific matters face to face with appropriate personnel
• Managing and attending factory site visits for NSE jobsites with applicable HQ personnel
• Supporting LG Energy Solution and NSE via phone, email onsite visits to bring solutions to challenging site issues
• Testing and verification of system solutions for all LG PRI equipment and controls, provide documentation and knowledge transfer of important discoveries of such testing
• Aftermarket process development, implementation and improvement utilizing metrics to achieve efficiency and results improvements across internal and external channels
• Managing day-to-day field operations of all Aftermarket Field Technical Specialists, providing expert level product knowledge, problem resolution and technical expertise and is responsible for training and mentoring of all team members
• Coordinating all LGECI & LG HQ technical knowledge share to facilitate timely resolution of field related issues

PRINCIPAL DUTIES AND RESPONSIBILITIES:

• Manages day to day activities of LG Energy Solution and NSE
• Utilizes advanced metrics to analyze, develop and implement process development
• Manages expert level LGECI/HQ technical knowledge share in resolving outstanding field issues and implementing field processes and procedures
• Responsible for professional technical development of all field technical specialists
• Provide guidance and advice as a technical subject matter expert to ensure CAC Field Service issues are brought from inception to resolution
• Serves as technical liaison between LG Energy Solution and NSE
• Manage information flow and knowledge transfer sessions for LG Energy Solution and NSE
• Able to understand, articulate, communicate, and respond to detailed technical issues in a timely and concise manner
• Maintain current functional and technical knowledge of LGECI PM Organization supply battery manufacturing machines and parts for electric vehicles
• Provide expert level Product Support to internal and external customers by researching and providing solutions to challenging field service issues

• Manages Installation & Service Manual Validation Process– Verification of manuals via testing in Quality/Training Lab to improve literature for internal and external technical specialists
• Coordinate with Technical Writing team to ensure LG Energy Solutions is complete, consistent, concise and unambiguous
• Accompany NSE factory engineers in field visits to resolve escalated field technical issues
• Perform testing and evaluates equipment and controls solutions in LGECI PM Organization and document findings in distributable format for internal and external customers
• Perform EV battery machine set-up with LGECI PM & technical team engineers and partners
• Communicate directly with Nextstar Energy's production department to coordinate preventive maintenance and troubleshooting in the production area
• Daily Production Data Analysis and Report Preparation
• Preparation of documents related to CS operation and facility maintenance after facility AT, and initial response in case of issue
• PRIX & PRIX-US, manages the personnel of partner companies and shares equipment status and issues
• Maintain records of all preventive maintenance and troubleshooting tasks

KNOWLEDGE, SKILLS AND ABILITIES:

• Bachelor’s Degree preferred
• Minimum 3 years’ experience in the automation field or in a technical support role
• Bilingual English/Korean is required
• Excellent communication skills and interpersonal skills to interact effectively with diverse client group
• Ability to troubleshoot in depth service issues via phone and onsite
• Ability to read, analyze and interpret technical business periodicals, professional journals and technical procedures
• Ability to write reports and business correspondence
• Ability to read and edit technical drawings/prints
• Ability to effectively present information and respond to questions from management, clients and customers
• Ability to work in a technically dominated environment: engineering, contracting and construction trades and able to absorb and commit technical information to knowledge quickly
• Ability to anticipate and solve practical problems and resolve issues
• Self-starter with the ability to work both independently and within a team
• Ability to effectively communicate ideas and properly describe problems and solutions
• Ability to effectively handle multiple tasks
• Well-developed planning, organization, analytical, and decision-making skills
• Proficient computer skills, such as Excel and PowerPoint
• Ability to produce clear, timely and concise documentation and have well developed problem-solving skills

Note: This job description is not intended to be all-inclusive. Employee may perform other related duties as negotiated to meet the ongoing needs of the organization.

The organization offers an attractive compensation package that encompasses a competitive salary and excellent benefits.

Conditions of Employment:

It is the candidate’s sole responsibility to obtain any work permits/visas or other authorizations which may be required to legally work in Canada prior to commencing employment.

Equal Opportunity Employer:

LG Electronics Canada, Inc. is strongly committed to diversity and inclusion and aims to create a healthy, accessible and rewarding work environment which highlights employees’ unique contributions to our company’s success. As an equal opportunity employer, we welcome applications from all to help us build a diverse workforce which reflects the diversity of our customers, and communities, in which we live and serve. LG Electronics Canada, Inc., will provide accommodations throughout the recruitment, selection and/or assessment process to applicants with disabilities. If selected to participate in the recruitment, selection and/or assessment process, please inform LG’s Human Resources staff of the nature of any accommodation(s) that you may require in respect of any materials or processes used to ensure your equal participation.

LG Electronics Canada, Inc. thanks all candidates for their interest, however, only those selected to continue in the process will be contacted.