Operations Specialist

Job Title: Operations Specialist
Responsible to: Head of Operations

Salary: 68-75k 
Department: Operations
Location: Vancouver Office

We are hiring a full time (40hrs/week) operations specialist to maintain our group of companies’ daily operations, including analysing, optimizing and auditing operational processes, overseeing junior operations team members, and liaising with external stakeholders.

Key Duties/Responsibilities:

• Collaborate with inter-departmental teams to identify and assess and develop systems to mitigate operational gaps and risks.
• Assess, propose and develop improvements to optimize operations, logistics, customer experience and records management systems.
• Manage discovery, development, deployment and implementation of assigned business and operational projects and initiatives.
• Liaise with internal and external stakeholders to maintain timelines, manage expectations and deliver outcomes within agreed schedules, budgets and to business requirements.
• Develop, distribute, train and drive adoption of updated business processes.
• Analyze and advise on the business’ required operations management practices and methods.
• Investigate, review and report on the performance, efficiency and effectiveness of existing operations management policies and procedures.
• Implementation of improvement plans and processes.
• Develop and maintain quality management programs and conduct quality audits on system policies and procedures.
• Provide guidance, support and training to staff and organizational departments to ensure compliance to regulatory requirements and internal policies and procedures.
• Collaboration with contracted agencies and external stakeholders for operational and business development projects.
• Supervise, train and develop junior and clerical operational staff.

Skills/Experience/Knowledge needed:

• 3+ years of applicable and proven operations and/or business
  management experience .
• Bachelor’s degree in business administration, commerce or engineering or an equivalent of applicable experience.
• Relevant retail or associated industry experience an asset.
• Project management, change management, risk management and leadership experience.
• Experience with project management tools, methodologies and technology
• Detail oriented and ability to analyze and improve operational and inter-departmental processes.
• Results oriented and driven.
• Strong people management and organizational skills.
• Excellent communication skills, both written and verbal.
• Strong problem solving and time management skills.