Operations Support Coordinator

Department: Operations

Location: Vancouver HQ, BC

Workplace Type: On-Site

Job Type: Full-Time, Permanent

Salary: $53,000 to $58,000 per year

THE TEAM

JD Sports is a sports-fashion retail company with the incentive to inspire the emerging generation of globally minded consumers through a connection to the universal culture of sport, music and fashion. Established in 1981, the JD Group is a leading global omnichannel retailer of Sports, Fashion, and Outdoor brands. With our retail stores expanding and evolving all throughout Canada, The Group is continuously finding and developing talent that adds to the inclusive and diverse work culture. JD continuously and successfully sets the global standard for retail experience best through the unique delivery of the world’s most authentic brands to the market. Our commitment to showcasing brands in a premium environment and stores remain a key part of the JD strategy.

THE ROLE

We are looking for an Operations Support Coordinator to join our team at JD Sports Canada Vancouver HQ! The Operations Coordinator will assist to administer all aspects of our company’s daily operations. The Operations Coordinator’s responsibilities include providing operational support to business departments, managing inventory integrity, optimizing operational processes, overseeing process and quality management documentation, and liaising with external stakeholders.

Duties/Responsibilities:

• Maintaining day-to-day operations
• Supporting the operational requirements and resolving operational issues of the various business departments
• Optimizing operational processes and procedures for maximum efficiency while maintaining quality standards.
• Assisting with the implementation of new processes and procedures.
• Identifying ways to improve customer experiences.
• Training of processes and procedures to existing and new employees
• Maintain inventory and record keeping integrity, follow up on required systems processing and investigation of discrepancies
• Interacting with customers and suppliers, answering questions, and resolving issues.
• Assist in the reorganization of operational processes to align with business requirements
• Liaise with contracted agencies and external support departments for operational requirements
• Tracking and reporting on operational performance and support metrics
• Maintaining policy and procedure documents.
• Able to accommodate advanced scheduled varied/rotating roster to support business needs (shifted hours and weekend coverage)
• Remote and on-site support of New Store Openings
• Other duties as assigned

Skills/Experience/Knowledge needed:

• Tertiary education in business administration, supply chain, operations or a related field or an equivalence of experience
• 2+ years of experience as an operations coordinator or in a similar role, preferably in a retail industry
• Ability to analyze and improve operational processes.
• Able to manage competing priorities and expectations between business departments
• Strong problem-solving and time management skills.
• Detail-oriented. Strong analytical skills with the ability to interpret data and identify actionable insights.
• Excellent communication and interpersonal skills, with the ability to collaborate effectively across departments and with external partners
• Ability to thrive in a fast-paced, dynamic environment and adapt to changing priorities.

THE PERKS 

• Benefits – Includes medical, optical, and dental
• Paid time off – Includes vacation, sick days, and holidays
• Store discount – Includes staff discount, family & friends discount
• Kitchen/ lunchroom area – Our in-house kitchen area includes communal snacks, hot stove, dishwasher, microwave, fridge, and coffee machine
• Travel perks – Includes exclusive hotel deals in major cities (Vancouver, Toronto, NYC, Los Angeles)