Community Administrator

We're looking for a Community Administrator to support a busy multi-residential property management office! Some of the major responsibilities for this role include responding to a variety of resident and visitor inquiries, populating, and documenting changing reports, and supporting the site team.

RESPONSIBILITIES 

Customer Service

• Handle all telephone and walk-in inquiries from current residents professionally and courteously 
• Provide superior customer service to both internal and external clients by identifying and understanding the needs of others 
• Promote a strong sense of community 
• Greet and welcome residents and visitors as soon as they arrive at the property

Administration and Reporting

• Inspecting amenities, amenity reservations and elevators bookings and preparing them for residents
• Sort all incoming and outgoing mail services – including courier requirements
• Assist residents with Resident Portal access. Ensure maintenance request, amenity bookings, rental payments, etc. are submitted by residents via the Resident Portal.
• Correspond with Property Administrator regarding the daily resident adjustments, including move-ins, move-outs, LMR applications, processing of lease applications, parking adjustments, rent adjustments, and resident discharge adjustments
• Ensure resident records, files and documentation are maintained accurately and timely, in accordance with established procedures and in accordance with the Privacy Act.
• Oversee office equipment and order of office supplies.
• Ensuring office is kept organized and clean.
• Responsible for the operation of the parking lot; assigning spots; print the Parking Log for monthly parking audit, update records and follow up with residents on various parking issues. Ensure parking details are uploaded in Yardi.
• Control issuance and deletion of building security access Fobs from security system
• Maintain and update Intercom records
• Maintain, monitor, and update suite key records
• Other related duties as required.

QUALIFICATIONS

• 1+ year experience in the customer service industry, including solid experience in organization and scheduling activities
• High school diploma and a strong service ethic commitment
• Proficient in Microsoft Office, Property Management/Accounting programs
• Yardi experience is preferred
• Able to communicate effectively and professionally, both oral and written
• Ability to develop and sustain cooperative working relationships with team members and residents
• Self motivated and committed to personal growth and integrity aligned with company objectives
• Ability to allocate time effectively, manage tight deadlines and work under pressure and achieve quality results