Tenant Services Coordinator

We’re looking for a Tenant Services Coordinator who is extremely customer service driven and enjoys administrative work!! This role is on the front-line and responds to a variety of tenant inquiries and customer questions in an efficient, friendly, & professional manner.

RESPONSIBILITIES

Coordination + Administration

• Administrative duties such as maintenance of information into property management systems, inputting work orders, managing monthly tenant billables, purchase orders and other related job functions
• Assisting with coordination and execution of events
• Maintaining event calendars, assisting with coordinating new tenant welcome package, and various ad-hoc projects
• Assisting with Tenant Satisfaction Surveys and summaries
• Ensure proper file management and archive of files
• Responsibility for ongoing management of the management office (supplies, copiers, courier, and associated budgets)

Communication + Customer Service

• Develop and maintain an effective line of communication with staff, tenants and contractors; coordinate with site staff and liaise with various internal teams to provide support as required
• Answer all incoming telephone calls and email inquiries
• Managing the communication and execution of tenant Advisory Notices

QUALIFICATIONS

• 1+ year of customer service experience
• Previous administrative experience preferred  
• Passionate about customer service and always looking for ways to go above and beyond
• Nimble + adaptable with strong organizational skills
• Excellent problem-solving skills and able to navigate complex situations
• Interested in property management
• Proficient with Microsoft Office
• A high level of professionalism as this role works with professional tenants
• Collaborative nature with strong communication skills
• Post Secondary education