Food & Beverage Manager

Taboo Muskoka is hiring an F&B Manager! Are you a leader, detailed oriented and organized? Do you love meeting new people and not only know what it means to meet customer expectations, you 'exceed them' for breakfast?! If you have previous experience leading a F&B team, have your SMART SERVE, are a self starter, can work under pressure and have a sense of urgency when it comes to delivering exceptional customer service, keep reading and see if this role is for you!

Come work & play on beautiful Lake Muskoka this summer! Staff Housing Available! Taboo Muskoka is a privately owned Resort and Golf Operation in Gravenhurst, Ontario. Our mandate is to 'Create happiness by offering incredible Muskoka experiences to our guests and team.'

Our Food & Beverage team is looking for an F&B Manager who will be responsible for the Front of House service at the Resort which includes the Boathouse Restaurant, Catering and Events.  Oversee the day-to-day operation of the outlets, including breakfast, lunch, dinner, bar and special event/conference services.

KEY RESPONSIBILITIES

• Oversee the management and performance of all front of house Food and Beverage operations and services ensuring high standards and customer satisfaction.
• Establishment of operational policies, procedures, standards and training manuals as it relates to all FOH F&B operations
• Oversee and ensure proper hiring, training, supervising, personal development and corrective action in accordance with employment standards and health and safety of FOH F&B staff
• Oversee all fiscal areas and performance for the F&B operations including planning, budgeting, forecasting, monitoring and control of expenses
• Ensure adequate scheduling of staff and timesheet approval completed on a daily basis
• Schedules and chairs regular staff meetings focused on customers, operations, revenue growth, cost containment and continuous improvement
• Contributes and attends department head meetings and any invited/scheduled management meetings
• Ensures attendance at local networking events representing Taboo F&B Operations as required
• Provide input into the development of annual business plans for the F&B operation
• In collaboration with the Executive Chef, coordinate and ensure all written correspondence, newsletters, and communications for F&B
• Collaborates with the Event Coordinator to manage, facilitate and execute all Events and Catering Functions. 
• Collaborate with Executive Chef and Golf Operations Manager for food and beverage needs, on-course food and beverage needs, outside events, and catering for all golf functions
• Maintain a close working relationship with Head Chef, Golf Operations Manager, Sales Coordinators, and all other department heads
• Manage, Supervises, coordinates, communicates and motivates all staff to ensure outstanding guest service within all outlet operations.
• Responsible for the ordering and control of inventories of all supplies (i.e. beverage, small wares, linen) for FOH
• Ensures regular onsite management presence during all peak services times, and during conference events given the seasonal nature of the operation.
• Ensures daily, weekly and monthly POS and group billings/postings are accurate completed and reported to resort accounting management.
• Meets labor, beverage cost percentages and budgets.
• Responsible for booking and managing the F&B entertainment annual schedule. 
• Be passionate about the training of food and beverage team members and hold team members accountable.
• Ensures and enforces that all aspects of front of house operation meet the highest of health and safety and sanitation standards.
• Ensures compliance with all Government agencies, including Smart Serve, AGCO, Ministry of Health and Ministry of Labor statutory requirements.
• Document and follow up all staff and guest complaints/issues.
• Ensure daily briefings are being taken place in all outlets.
• Responsible for and ensures completion of monthly Food & Beverage inventories for all outlets.

EDUCATION AND EXPERIENCE (Education, Experience, Knowledge & Skills)

• A University Degree or College Diploma in Hotel/Resort Management is an asset.
• Minimum of 3+ years of restaurant management experience, preferably in a resort or hotel environment/operation.
• Must be computer literate, with experience in Windows, Internet, Excel, Outlook and Silverware POS.
• Passionate and productive leadership skills
• Strong organizational, supervisory and communication skills
• Team player who fits into TABOO MUSKOKA culture & core values
• Dynamic, energetic, creative and positive presence and problem solver
• Meticulous attention to detail
• Well organized with have good cash handling skills
• Maintain positive, professional, diplomatic and calm working relationships with all team members
• Smart Serve certified
• Food Handling Certification and First Aid/CPR certification an asset

PHYSICAL REQUIREMENTS

• 80% On the floor being hands on with the team
• 20% Office work
• High paced
• Must be able to work flexible potentially long hours including, mornings, afternoons, evenings, weekends and holidays.
• Must be able to stand throughout an 8-10 hour shift.

BENEFITS OF WORKING AT TABOO MUSKOKA

• Great people, beautiful location, safe, inclusive, diverse and fun work environment!
• $500 for referring fellow team members and earn $ for bringing in business
• Complimentary 2-night stay (off season)
• Complimentary use of resort amenities including trails, bikes, beach, pools, tennis, golf, gym
• Staff housing available (located in town of Gravenhurst - short 7kms or 5 mins from the resort)
• Shuttle services to and from staff housing and the resort
• Paid training
• Potential room for career advancement
• Staff (and friends and family) discounts on meals, rooms, merchandise and golf
• Staff parties, Staff appreciation days, Trivia Nights, $$ rewards and recognition program
• Employee Wellness Program

Job Types:  Full-time, Permanent

Pay:  From $65,000 per year

Additional pay:

• Bonus pay

Benefits:

• Company events
• Dental care
• Discounted or free food
• Extended health care
• Life insurance
• On-site parking
• Store discount
• Wellness program

Flexible language requirement:  French not required

Schedule:  8-10 hour shift

Experience:  Restaurant management: 3 years (preferred)

Work Location: 1209 Muskoka Beach Road

Expected start date: 2025-03-01